CA
Consolidated Auto Ford
Unclaimed Business
CA
Consolidated Auto Ford
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
100
Recommended: Very Likely
Review Distribution
5|3 Reviews
May '25 - Apr '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About Consolidated Auto Ford
Consolidated Auto Ford has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Consolidated Auto Ford across 17 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMZ
Michael Z
1 reviews | Active since Jan 2020
14 Oct 2025, 11:09
Excellence in Service
Never have I dealt wit such an amazing set of people. The service at this branch is epic and frankly amazing. The staff members I had the pleasure of dealing with were super helpful and friendly. Every question was answered. From the support staff to the parts counter and technical departments, these guys rock. I want to mention the names of the staff because they deserve recognition... Ronel, Carel and Quartus and the technical team. You guys have gone the extra mile and because of the interaction with you guys, we will never stop recommending your branch for vehicle services or purchasing. Keep up the excellent work and brilliant customer service. Kind Regards, Senshi Performance Team
Helpful (0)
|Replies (0)MZ
Michael Z
1 reviews | Active since Jan 2020
14 Oct 2025, 11:09
Excellence in Service
Never have I dealt wit such an amazing set of people. The service at this branch is epic and frankly amazing. The staff members I had the pleasure of dealing with were super helpful and friendly. Every question was answered. From the support staff to the parts counter and technical departments, these guys rock. I want to mention the names of the staff because they deserve recognition... Ronel, Carel and Quartus and the technical team. You guys have gone the extra mile and because of the interaction with you guys, we will never stop recommending your branch for vehicle services or purchasing. Keep up the excellent work and brilliant customer service. Kind Regards, Senshi Performance Team
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Replies (0)AV
YB
rF
ruan F
1 reviews | Active since Jan 2020
24 Mar 2025, 07:04
Don't want to repair Vehicles under Warranty. Terrible service.
Took in my 2024 Ford Ranger This morning...22 March 2025... with a Turbo issue and Check engine light. Service advisor Francious Told me that they Can only assist me on 22 April 2025. Or i can leave the car there and they will attend to it on a "when we get time" Basis. I then told the service advisor that this is a working vehicle and is used to make an income, i cannot wait a month or leave it there for an extended period of time. He told me those are my options. I was Flabbergasted and found this unacceptable, i phoned Ford Bryanston where i bought my Car...they told me to bring it in. After inspection i was advised it would take about 45 mins to fix and it is a known recall on the boost pipe. They got the car sorted in no time and could not believe the vast difference in service. Even though Consolidated Auto is the closest dealership to me they will not get any Business from me going forward...i will rather sit the hour in Traffic to Bryanston than do anything through consolidated auto again.
Helpful (0)
|Replies (0)rF
ruan F
1 reviews | Active since Jan 2020
24 Mar 2025, 07:04
Don't want to repair Vehicles under Warranty. Terrible service.
Took in my 2024 Ford Ranger This morning...22 March 2025... with a Turbo issue and Check engine light. Service advisor Francious Told me that they Can only assist me on 22 April 2025. Or i can leave the car there and they will attend to it on a "when we get time" Basis. I then told the service advisor that this is a working vehicle and is used to make an income, i cannot wait a month or leave it there for an extended period of time. He told me those are my options. I was Flabbergasted and found this unacceptable, i phoned Ford Bryanston where i bought my Car...they told me to bring it in. After inspection i was advised it would take about 45 mins to fix and it is a known recall on the boost pipe. They got the car sorted in no time and could not believe the vast difference in service. Even though Consolidated Auto is the closest dealership to me they will not get any Business from me going forward...i will rather sit the hour in Traffic to Bryanston than do anything through consolidated auto again.
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Replies (0)CB
ES
Edward S
1 reviews | Active since Jan 2020
1 Oct 2024, 16:58
****mers, ******, and possibly the worst service ever provided.
Let's start at the beginning... Phoned in first thing Friday morning with a powertrain malfunction on my Ecosport. Phoned Consolidated Auto and no service agents were avaialble. I was promised a follow up. 11am phoned again as no one has called me 3 hours later. This time I was put through to a mechanic who barely had a clue how the booking system works. 3rd call for the day happened around 13:30 which was met with 'no one is available to take the call'. After this I decided to simply go see them as the telephone service was a tragidy. Once there I was told it is as easy as dropping the car off and waiting 3-5 business days for a diagnostic on why my car has given the malfunction. Lovely right? Fast forward to 9 business days and I have had to phone them 15 times and yet to get an answer on what is wrong with my vehicle. Fast forward to 14 business days(Nearly 3 weeks without my car) I get an email in my inbox, not even a follow up call to explain, to tell me that they have NO CLUE what is causing the malfunction and a quote for R140 000 and a recommendation to replace my whole engine. I respectfully declined the quote and asked for the R5500 invoice for diagnostics. This too took 3 days to be sent to me. Once I had my car I took it to a competitor who worked on these engines and got the problem sorted out for a staggering R27 000. The service is **** poor, and they think they can **** unknowing clients. I urge anyone to thinking of supporting this place to turn the other way. Support Toyota.
Helpful (0)
|Replies (0)ES
Edward S
1 reviews | Active since Jan 2020
1 Oct 2024, 16:58
****mers, ******, and possibly the worst service ever provided.
Let's start at the beginning... Phoned in first thing Friday morning with a powertrain malfunction on my Ecosport. Phoned Consolidated Auto and no service agents were avaialble. I was promised a follow up. 11am phoned again as no one has called me 3 hours later. This time I was put through to a mechanic who barely had a clue how the booking system works. 3rd call for the day happened around 13:30 which was met with 'no one is available to take the call'. After this I decided to simply go see them as the telephone service was a tragidy. Once there I was told it is as easy as dropping the car off and waiting 3-5 business days for a diagnostic on why my car has given the malfunction. Lovely right? Fast forward to 9 business days and I have had to phone them 15 times and yet to get an answer on what is wrong with my vehicle. Fast forward to 14 business days(Nearly 3 weeks without my car) I get an email in my inbox, not even a follow up call to explain, to tell me that they have NO CLUE what is causing the malfunction and a quote for R140 000 and a recommendation to replace my whole engine. I respectfully declined the quote and asked for the R5500 invoice for diagnostics. This too took 3 days to be sent to me. Once I had my car I took it to a competitor who worked on these engines and got the problem sorted out for a staggering R27 000. The service is **** poor, and they think they can **** unknowing clients. I urge anyone to thinking of supporting this place to turn the other way. Support Toyota.
0
Replies (0)NS
Nadia S
1 reviews | Active since Jan 2020
12 Sept 2024, 10:08
No Effort and Client Service
I want to express my utter disappointment with Consolidated Auto Ford in Boksburg. On 30 November 2023, I took my Ford Eco Sport to Ford in Boksburg for a service. I mentioned my sunglasses holder is not working properly (I bought the car like that) and asked if they have a look and if it is something they can replace on warranty. Indeed it was something they could replace under warranty but they had to order it because they did not have it in stock. On 16 January 2024, I received a call stating the part arrived and that I could bring my car the next day. Long story short, Ford sent them the wrong part and it didn't fit and they will order me the correct part. I followed up a few times regarding the part and was told there was a backlog and they needed to order me the part. They are still fighting with Ford because they do not agree on the part they sent. On 26 July 2024, I contacted a family member who works for another Ford dealership and asked them to please have a look if there is stock at the factory. They got back to me and told me, yes, there is indeed stock. I was also informed by them that if there was a backlog and Ford SA had to order this part for me, it would take 4 to 6 weeks and NOT 8 MONTHS. I asked Michelle (the person I was in contact with from Ford Boksburg) over WhatsApp if she could please follow up as I have been waiting 8 Months already. After a back and forth and Michelle giving me all the excuses in the book, I told her to stop everything and that I would rather take my car to Ford Bethlehem and see if they could sort it out for me. I took my vehicle to MMG Ford Bethlehem, took photos, and ordered the part. 16 August 2024, I took my vehicle in and the part did not fit. Because the part linked to my VIN Number is wrong. My Eco Sport has two Bluetooth speakers and the one they got only has space for one. And all they did was, they ordered me the one with two Bluetooth speakers and Bob's your uncle, it fits. It took MMG Ford Bethlehem three weeks to sort out the problem. Why did it take Ford Boksburg 8 Months to sort out something stupid like this? And I say stupid because it wasn't urgent like an engine or something. But what if it was? I am not someone that likes to complain but I feel like this is something you need to be aware of. The quality of service went down. Which is sad because we live in Bethlehem, Free State. We are a Ford family and everyone services their vehicles with Ford Boksburg. Therefore, we do not mind driving to Boksburg to get our vehicles serviced because up until now, we used to get GREAT service at Ford Boksburg. I am not posting this because I want an apology. I am posting this because I want you to know about the lack of service.
Helpful (0)
|Replies (0)NS
Nadia S
1 reviews | Active since Jan 2020
12 Sept 2024, 10:08
No Effort and Client Service
I want to express my utter disappointment with Consolidated Auto Ford in Boksburg. On 30 November 2023, I took my Ford Eco Sport to Ford in Boksburg for a service. I mentioned my sunglasses holder is not working properly (I bought the car like that) and asked if they have a look and if it is something they can replace on warranty. Indeed it was something they could replace under warranty but they had to order it because they did not have it in stock. On 16 January 2024, I received a call stating the part arrived and that I could bring my car the next day. Long story short, Ford sent them the wrong part and it didn't fit and they will order me the correct part. I followed up a few times regarding the part and was told there was a backlog and they needed to order me the part. They are still fighting with Ford because they do not agree on the part they sent. On 26 July 2024, I contacted a family member who works for another Ford dealership and asked them to please have a look if there is stock at the factory. They got back to me and told me, yes, there is indeed stock. I was also informed by them that if there was a backlog and Ford SA had to order this part for me, it would take 4 to 6 weeks and NOT 8 MONTHS. I asked Michelle (the person I was in contact with from Ford Boksburg) over WhatsApp if she could please follow up as I have been waiting 8 Months already. After a back and forth and Michelle giving me all the excuses in the book, I told her to stop everything and that I would rather take my car to Ford Bethlehem and see if they could sort it out for me. I took my vehicle to MMG Ford Bethlehem, took photos, and ordered the part. 16 August 2024, I took my vehicle in and the part did not fit. Because the part linked to my VIN Number is wrong. My Eco Sport has two Bluetooth speakers and the one they got only has space for one. And all they did was, they ordered me the one with two Bluetooth speakers and Bob's your uncle, it fits. It took MMG Ford Bethlehem three weeks to sort out the problem. Why did it take Ford Boksburg 8 Months to sort out something stupid like this? And I say stupid because it wasn't urgent like an engine or something. But what if it was? I am not someone that likes to complain but I feel like this is something you need to be aware of. The quality of service went down. Which is sad because we live in Bethlehem, Free State. We are a Ford family and everyone services their vehicles with Ford Boksburg. Therefore, we do not mind driving to Boksburg to get our vehicles serviced because up until now, we used to get GREAT service at Ford Boksburg. I am not posting this because I want an apology. I am posting this because I want you to know about the lack of service.
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Replies (0)DK
David K
1 reviews | Active since Jan 2020
6 Aug 2024, 13:22
Consolidated Ford
Your Service was one of the best, after I had taken the car signed and paid a deposit I took it back because of a humming sound, Morne took it back no questions asked a deposit was paid back in 2 days. Purchased a second hand car got a gift basket and a complete car cleaning set. You are a great second hand dealership which the car didn't have the problem.
Helpful (0)
|Replies (0)DK
David K
1 reviews | Active since Jan 2020
6 Aug 2024, 13:22
Consolidated Ford
Your Service was one of the best, after I had taken the car signed and paid a deposit I took it back because of a humming sound, Morne took it back no questions asked a deposit was paid back in 2 days. Purchased a second hand car got a gift basket and a complete car cleaning set. You are a great second hand dealership which the car didn't have the problem.
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Replies (0)