I am Italian and not always in SA

I am Italian and not always in SA. I booked two nights in the Karoo and two in the Mountain Zebra parks. At the MZ I booked accommodation and a cheeta tracking activity in January. Everything confirmed. 4 days before going there they sent me an email informing me that all activities between the 31/3 and the 5/4 are cancelled. I guess the sudden arrival of the very unpredictable Easter holiday. At the Karoo, when I arrived I was informed that basically all the 4x4 roads are closed. I was there on purpose. Not an email, not a warning to let me change plan, nothing. On top of that, no night drive, no walk, nothing is available. But I still paid in full for this. My whole week on holiday wholly ruined. And Sanparks is missing out on a lot of profit, due to this lack of customer care, interest, organisation.