THEFT by Sandak Lewin Trust

I am writing to formally lodge a complaint regarding the handling of an insurance payout relating to damages incurred in our apartment units.

The property is managed by a facilities management company based in Cape Town. The damages were covered by Old Mutual, and payment was made to Sandak Lewin Trust immediately after the agreement was signed with the Body Corporate (broker) on 19 January 2026.

As apartment owners, we subsequently followed up on payment after submitting all required documentation, including our banking details and identification documents. During this process, one of the owners was informed by an individual named Naseef that the insurance funds had been used to pay the company’s suppliers. We were further advised that we would only be paid once the company had sufficient funds in their account.

This is wholly unacceptable. Insurance proceeds paid for specific damages are required to be used for that purpose and not for operational expenses. The use of these funds for any other reason constitutes misappropriation and theft.

I have already raised this matter with Old Mutual and am now escalating it formally. I request that this issue be urgently investigated and that appropriate action be taken to ensure the rightful release of the funds to the affected apartment owners.