Sanders South Africa - First in Bedding

Fly away Feather

We have purchase a number of items from Sanders when 2 gentleman were operating the business in Cape Town. They always said, you are welcome to come back and fill your feather pillows or duvets at any stage at no cost. I had a problem with a Superior Down winter duvet 260/240 and all the feathers ended up on the sides of the duvet and it had no feathers in the centre where they should be to keep you warm. I contacted Sanders and dealt with new management. I explained the issue and she was not helpful at all and was not interested. I mentioned what previous management had said and she said it is not like that now. She said it would cost me R500 and she would redistribute the feathers and fill as well as sew the feathers in so they would not end up on the ends. I was not interested in paying extra and was going to go somewhere else to get it fixed. I eventually decided that it was worth the R500 if they could fix and fill the duvet so we could use it in winter. I had to call 6 times to find out when I could collect. Eventually it was ready. I went in on a Saturday morning to collect and the business was closed. Internet said "open", sign on the door said "open until 2". I went back a few days later, now costing around R150 in fuel to get to Sea Point. The duvet had been sewn with an ordinary sewing machine and feathers were the same! The bill was R640. I refused to pay. I still have no idea why I even paid R500 but I just wanted to get out of there. I could have add feathers in the duvet myself and did a better job sewing the duvet with my sewing machine! A terrible experience dealing with management and staff. And, I still have to buy another winter duvet. I don't recommend purchasing from this company. Client does not come FIRST but last. They come first. Money in their pockets.