They just never improve

Review: 1 Star – Disgraceful Conduct and Zero Patient Care I would give this clinic zero stars if I could. The level of unprofessionalism at Sandown Clinic is staggering, starting the moment you walk through the door.

The Reception: The front-of-house staff are loud, carefree, and clearly underqualified for a professional medical environment. Instead of assisting patients, the receptionists—specifically the one with glasses—spend their time openly gossiping about internal staff matters and personal affairs right in front of patients. They are incredibly rude and dismissive; they seem far more concerned with debt collection and the money people owe them than the actual human beings standing in front of them needing help. This team needs to be moved away from the public immediately; they have no idea how to handle "patient affairs" with any shred of dignity or privacy.

The Medical Staff: The clinical experience was just as bad. The nurse was entirely dismissive of my concerns. At one point, I was actually expected to dip my own urine sample—a task that is basic clinical procedure for a trained professional.

The Outcome: Because the staff was so busy chatting and being unprofessional, I was forced to leave without my medication or any actual help because I had to get to work. They have no respect for a patient’s time or health. If you are looking for a clinic that actually cares about medicine rather than office drama and money, stay far away from Sandown.