Vodacom black Friday deal was ****

Dear Shameel

I am writing to formally lodge a complaint regarding the poor service I received at the Nelson Mandela Square Vodacom shop.

A day before the Black Friday deals ended, I visited the store to add a router contract with a 600GB business add-on to my existing account. The manager, Mishak, assisted me with the forms and took all necessary documents, assuring me the process would be easy. He stated he would WhatsApp me regarding data sharing, but I never received any communication.

Upon returning to the store, I was informed that my documents were missing and was asked to resubmit everything, which I did. After further silence, I followed up only to be told the application was declined. We escalated the matter to head office, who obtained an order number from Mishak, yet the issue remains unresolved despite its urgency.

I would appreciate a prompt investigation into this matter and a status update on my application.