Unacceptable Treatment and Refusal of Service at Hydro Park Residences

Title: Unacceptable Treatment and Refusal of Service at Hydro Park Residences On August 21, 2024, at 7:30 AM, I experienced appalling treatment from Hydro Park Residences in Sandton. Despite having paid for my apartment, they refused to let me stay because I didn't have an ID document. This is unacceptable and discriminatory. Crucially, they only inform you that a physical ID is required on the day of check-in AFTER you've made payment. This deceptive practice traps customers and sets them up for failure. I even offered to email them a copy of my ID document, but they still refused. They insisted I get an affidavit, which I attempted to do, but the police station was full and hot. As a working professional, I had to return to work and couldn't spend hours waiting in line at a public police station or finding a place to print my ID copy. They claim they gave me "ample time," which to them meant just the morning and afternoon. This shows a complete lack of understanding of working people's schedules and obligations. To make matters worse, they flatly refused to refund my money, leaving me stranded on the pavement with nowhere to go. Their lack of compassion and professionalism is shocking. I was forced to book a more expensive accommodation through Booking.com at the last minute, causing me significant financial stress and inconvenience. I demand an immediate and full refund of my payment, plus compensation for the additional expenses I incurred due to their unprofessional behavior. Their actions are not only ********* but potentially *******. To potential guests, especially first-timers: BEWARE. Do not even consider Hydro Park Residences. Their policies are inflexible, their customer service is non-existent, and they will go out of their way to ruin your day. They will take your money and leave you high and dry without a second thought. They should not be listed on Booking.com or any other accommodation platform. I urge management to address this issue immediately and make things right. Your treatment of paying customers is disgraceful and needs to change. Rating: 1/5 stars (lowest possible rating)