Sanlam
1.4|10,327 reviews
kM
kiran M
1 reviews | Active since Member
26 May 2026, 08:58
horrible customer service - Sanlam Life
I wish there was a zero star option. on hold with the claims department for 45 mins waiting 3 weeks for a claim to be paid ? but Im sure I wont be allowed to be 3 weeks late on making a payment totally unacceptable level of service
Helpful (0)
Replies (10)0
Replies (10)Sanlam's replyOfficial
26 May 2026, 09:06Good morning, kiran
We are sorry to learn of your poor service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply26 May 2026, 09:06
Official
Good morning, kiran
We are sorry to learn of your poor service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
Best regards,
kM
kiran M's updateReviewer Update
26 May 2026, 09:13it would be nice if someone had the courtesy to answer the phone or respond to the multiple emails over the last 3 weeks.
kM
kiran M's update26 May 2026, 09:13
Reviewer Update
it would be nice if someone had the courtesy to answer the phone or respond to the multiple emails over the last 3 weeks.
kM
kiran M's updateReviewer Update
26 May 2026, 13:25it is also extremely telling that , I asked both sales and claims to call me back, funny how sales can contact you when it comes to taking your money, but claims is totally unresponsive and unreacheable when it comes to paying out money.
says alot about Sanlam's priorities
says alot about Sanlam's priorities
kM
kiran M's update26 May 2026, 13:25
Reviewer Update
it is also extremely telling that , I asked both sales and claims to call me back, funny how sales can contact you when it comes to taking your money, but claims is totally unresponsive and unreacheable when it comes to paying out money.
says alot about Sanlam's priorities
says alot about Sanlam's priorities
Sanlam's replyOfficial
26 May 2026, 13:48Hello kiran
Thank you for your message.
The claims department has acknowledged receipt of the escalation sent to them and they will be in touch with you.
Regards
Sanlam Client Care
Thank you for your message.
The claims department has acknowledged receipt of the escalation sent to them and they will be in touch with you.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply26 May 2026, 13:48
Official
Hello kiran
Thank you for your message.
The claims department has acknowledged receipt of the escalation sent to them and they will be in touch with you.
Regards
Sanlam Client Care
Thank you for your message.
The claims department has acknowledged receipt of the escalation sent to them and they will be in touch with you.
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
27 May 2026, 11:25Good afternoon, kiran
The claims department has tried to call you, but could not get hold of you.
They have left you a message, requesting you to call them back.
Regards
Sanlam Client Care
The claims department has tried to call you, but could not get hold of you.
They have left you a message, requesting you to call them back.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply27 May 2026, 11:25
Official
Good afternoon, kiran
The claims department has tried to call you, but could not get hold of you.
They have left you a message, requesting you to call them back.
Regards
Sanlam Client Care
The claims department has tried to call you, but could not get hold of you.
They have left you a message, requesting you to call them back.
Regards
Sanlam Client Care
Best regards,
kM
kiran M's updateReviewer Update
27 May 2026, 11:51Good day
please note this is not true, i have zero missed calls.
like i said your sales department was able to get hold of me , but not your claims department ?
please tell me who tried and when ?
please note this is not true, i have zero missed calls.
like i said your sales department was able to get hold of me , but not your claims department ?
please tell me who tried and when ?
kM
kiran M's update27 May 2026, 11:51
Reviewer Update
Good day
please note this is not true, i have zero missed calls.
like i said your sales department was able to get hold of me , but not your claims department ?
please tell me who tried and when ?
please note this is not true, i have zero missed calls.
like i said your sales department was able to get hold of me , but not your claims department ?
please tell me who tried and when ?
Sanlam's replyOfficial
27 May 2026, 11:55Good afternoon, kiran
We have requested information from the claims department.
Regards
Sanlam Client Care
We have requested information from the claims department.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply27 May 2026, 11:55
Official
Good afternoon, kiran
We have requested information from the claims department.
Regards
Sanlam Client Care
We have requested information from the claims department.
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
27 May 2026, 12:35Hello kiran
We have received feedback that the claims department has been in touch with you and that they are busy assisting you.
Regards
Sanlam Client Care
We have received feedback that the claims department has been in touch with you and that they are busy assisting you.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply27 May 2026, 12:35
Official
Hello kiran
We have received feedback that the claims department has been in touch with you and that they are busy assisting you.
Regards
Sanlam Client Care
We have received feedback that the claims department has been in touch with you and that they are busy assisting you.
Regards
Sanlam Client Care
Best regards,
kM
kiran M's updateReviewer Update
27 May 2026, 12:37yes the manager did get hold of me, i am awaiting his email response with the timeline of what happened with my claim , i will share here so others are aware of the claims process
kM
kiran M's update27 May 2026, 12:37
Reviewer Update
yes the manager did get hold of me, i am awaiting his email response with the timeline of what happened with my claim , i will share here so others are aware of the claims process
Sanlam's replyOfficial
27 May 2026, 12:44Thank you for confirming this, kiran.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Best regards,
Sanlam's reply27 May 2026, 12:44
Official
Thank you for confirming this, kiran.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Best regards,