Diminished Quality of Product but Increased Price Masqueraded as 'New and Improved'

I’ve been a loyal customer of their immune-boosting supplement, Viral Choice, for years, and I have always recommended it to friends and family for its effectiveness. However, I am deeply disappointed with the recent changes to the product, and I feel compelled to voice my concerns.

1. Formula Changes: The recent formulation changes are concerning. Key ingredients such as phytosterols, L-arginine, L-methionine, and absorption enzymes have been removed. While some ingredients remain, the amounts have been significantly reduced, including:

Echinacea from 80 mg to 22.22 mg Garlic from 50 mg to 8.33 mg Zinc from 3 mg to 2 mg Although Vitamin C has increased from 150 mg to 500 mg, it doesn’t compensate for the reductions elsewhere, and it feels like a superficial change rather than an improvement to the formula.

2. Price Increase: Despite these reductions in ingredient quantities and the removal of several essential components, the price of the product has increased. This combination of a price hike, reduced effectiveness, and the apparent rebranding of the product feels like an attempt to charge more while delivering less. It’s clear that the product has fundamentally changed, and it is no longer the same supplement I once trusted.

3. Impact on Consumer Trust: I have always swore by their product and recommended it to many friends and family. Unfortunately, after these changes, I will no longer be purchasing or recommending it.

It’s frustrating to see a company I once trusted undervalue its loyal customers, assuming we won’t notice the reduction in quality while we are forced to pay more.

I have reached out to their customer complaint department but they have been unresponsive and so do not take customer feedback into account.

It’s truly unfortunate that what was once a trusted product has now become something I can no longer rely on.