Sanrose Motors and Panelbeaters (Pty) Ltd
Claimed Business
Sanrose Motors and Panelbeaters (Pty) Ltd
Claimed Business
30 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Sanrose Motors and Panelbeaters (Pty) Ltd receives overwhelmingly positive feedback for exceptional workmanship, proactive communication including daily WhatsApp updates with photos, and dedicated service advisors such as Lizelle, Thuli, and Nozi. Customers consistently praise the team for exceeding expectations and returning vehicles in pristine condition. However, a notable minority of customers report serious quality control failures, incomplete repairs, prolonged delays in sourcing parts, and poor responsiveness from management, particularly when issues arise with insurance-related work.
Performance(last 12 months):
0Trustindex Rating
#44Ranked In Automotive
218h 58mReply Time
75 NPSVery Likely
Replied to 25% of negative reviews
Reply time on negative reviews: 1 hour 11 min
TrustIndex
0
Ranking
#44
in Automotive
Avg Reply
218h 58m
NPS Score
75
Recommended: Very Likely
Replied to 25% of negative reviews
Reply time on negative reviews: 1 hour 11 min
Review Distribution
4.5|30 Reviews
Jun '25 - May '26
5(89.7%)
4(0%)
3(0%)
2(3.5%)
1(6.9%)
5(89.7%)
4(0%)
3(0%)
2(3.5%)
1(6.9%)
Frequently Asked Questions About Sanrose Motors and Panelbeaters (Pty) Ltd
Based on recent customer reviews, Sanrose Motors and Panelbeaters (Pty) Ltd receives overwhelmingly positive feedback for exceptional workmanship, proactive communication including daily WhatsApp updates with photos, and dedicated service advisors such as Lizelle, Thuli, and Nozi. Customers consistently praise the team for exceeding expectations and returning vehicles in pristine condition. However, a notable minority of customers report serious quality control failures, incomplete repairs, prolonged delays in sourcing parts, and poor responsiveness from management, particularly when issues arise with insurance-related work.
Sanrose Motors and Panelbeaters (Pty) Ltd has a TrustIndex of 0 out of 10 on Hellopeter, based on 30 reviews in the last 12 months. They reply to 25% of negative reviews, typically within 1 hour 11 min. Hellopeter has tracked Sanrose Motors and Panelbeaters (Pty) Ltd across 130 total reviews. How is the TrustIndex calculated? →
Recent reviews (30)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceG
J
Jon
1 reviews | Active since Jan 2020
18 Mar 2026, 11:33
Over and Above Service
I had my sister's car there after an accident, the insurance wanted the write the car off due to the cost of repairs, and they went over and above to get better prices from Hyundai and managed to save the car, and the vehicle came out better then new! Thank you I would definitely send all my vehicles to Sanrose
Helpful (0)
|Replies (0)J
Jon
1 reviews | Active since Jan 2020
18 Mar 2026, 11:33
Over and Above Service
I had my sister's car there after an accident, the insurance wanted the write the car off due to the cost of repairs, and they went over and above to get better prices from Hyundai and managed to save the car, and the vehicle came out better then new! Thank you I would definitely send all my vehicles to Sanrose
0
Replies (0)K
L
Luca
1 reviews | Active since Jan 2020
17 Mar 2026, 06:16
Exceptional service
I had an outstanding experience with Sanrose.The moment I walked in, the team was professional, friendly, and genuinely committed to helping me. Their customer service stood out immediately, they kept me informed throughout the entire process and made everything feel smooth and stress free. I haven’t experienced a single issue since bringing it in, It’s clear they take pride in what they do. I highly recommend them to anyone looking for reliable, high-quality repairs.
Helpful (0)
|Replies (0)L
Luca
1 reviews | Active since Jan 2020
17 Mar 2026, 06:16
Exceptional service
I had an outstanding experience with Sanrose.The moment I walked in, the team was professional, friendly, and genuinely committed to helping me. Their customer service stood out immediately, they kept me informed throughout the entire process and made everything feel smooth and stress free. I haven’t experienced a single issue since bringing it in, It’s clear they take pride in what they do. I highly recommend them to anyone looking for reliable, high-quality repairs.
0
Replies (0)JC
FR
Francois R
1 reviews | Active since Jan 2020
23 Jan 2026, 12:09
Questionable Quality Assurance Procedure
My car was ****** and recovered and taken to Sanrose for repairs by my insurer. After the confirmed three weeks, Sanrose informed me my car is ready for collection and following inspection I found several items either not fixed or not fixed up to standard. I gave them a second chance as I would expect from any reasonable person... Upon taking possession of my car I noticed that some parts were repaired instead of replaced as I was told (i.e. very badly done), panels were loose, fuse box and car battery were loose, car's logos was left in the car unfixed... Surely these are items that should have been picked up by having a proper quality control/check BEFORE confirming completion of the repairs? Honestly not what I expected from Sanrose.
Helpful (0)
|Replies (0)FR
Francois R
1 reviews | Active since Jan 2020
23 Jan 2026, 12:09
Questionable Quality Assurance Procedure
My car was ****** and recovered and taken to Sanrose for repairs by my insurer. After the confirmed three weeks, Sanrose informed me my car is ready for collection and following inspection I found several items either not fixed or not fixed up to standard. I gave them a second chance as I would expect from any reasonable person... Upon taking possession of my car I noticed that some parts were repaired instead of replaced as I was told (i.e. very badly done), panels were loose, fuse box and car battery were loose, car's logos was left in the car unfixed... Surely these are items that should have been picked up by having a proper quality control/check BEFORE confirming completion of the repairs? Honestly not what I expected from Sanrose.
0
Replies (0)FR
Francois R
1 reviews | Active since Jan 2020
23 Jan 2026, 11:09
Very Bad Workmanship and Quality Control
Would not recommend taking your care here. I now have been requested to take my car back for them to complete their repairs and this after my car was not up to standards when they informed me the first time when it was ready for collection...and I gave then a second chance...which they clearly *****ed up...very frustrating
Helpful (0)
|Replies (0)FR
Francois R
1 reviews | Active since Jan 2020
23 Jan 2026, 11:09
Very Bad Workmanship and Quality Control
Would not recommend taking your care here. I now have been requested to take my car back for them to complete their repairs and this after my car was not up to standards when they informed me the first time when it was ready for collection...and I gave then a second chance...which they clearly *****ed up...very frustrating
0
Replies (0)G