SH
Sandy H
Active since Mar 2012
9
Reviews
0
Industries
Reviews
9 reviews15 months ago
Not even a 1 star rating describes this terrible company
Worst service EVER!!! Placed my order for burglar bars in December and paid a 75% deposit. They were supposed to install on the 6th January 25 but only after me sending a message did they inform me it wasn't goint to happen. We agreed to the 20th January 25 and again more excuses for them to not arrive. I explained that I cannot take off more days so they agreed to install my burglar bars on Saturday 25th January. I received a message requesting my address and was expecting them to arrive at 10:00. However, they did not. I sent numerous messages and tried calling. The phone is off and nobody read my messages. On Monday the 27th Jan 25 I started to threaten with opening a case of theft. Only then did I get a response. They are rude and basically told me I am welcome to collect the burglar bars, but the invoice was for manufacturing, delivery and installation. How am I supposed to fit these huge things in my little car when I was expecting the company to do so! I was told that I don't have a case because the burglar bars are made and it is not theft and I should read the bottom of their invoice. Disgusting attitude and service! I just want my burglar bars installed without this. They have also refused to give me a refund because the bars are already made, of which I must just believe them without any evidence.
0 replies
16 months ago
Poor Service
I have an internet problem and I have called 7 x times trying to sort it out. Every time I call I have to repeat the exact same troubleshooting questions. Every time we end up hard rebooting my router and fibre box and it works for 15 minutes to half an hour and then stops working. I was told that the technical team cannot escalate it because each time they resolve the problem. How is this resolved when I have to keep phoning back? Disgusting service. They keep giving me the run around instead of sending a team out.
168 replies
53 months ago
Bad Customer Service
On Wednesday the 15th December 2021 I emailed Cell C to ask why I cannot get through to any 086 numbers. Today the 21 December 2021 I received a phone call from customer service with regards to this email. They asked for my number and after realising it was a business contract, they transferred me to the business department. This department asked me about 8 security questions and then promptly said they sorry I did not answer all the questions correctly and I must call again!!!! Hello....you guys called me!! The problem is that I have updated my information so many times but apparently they are still incorrect. I have two contracts with Cell C for many years and despite the really bad service I keep getting I have remained loyal. I now am finished!!!
106 replies
56 months ago
Horrific Service at Cell C
On the 14 June 2021 I contacted Cell C to request that they update my one account to reflect my current address that I have been at for 2.5 years. My fibre account reflects this address so I did not think it would be an issue. I received a reply on the 18 June 2021 from Thato, a customer service person, stating that it had been changed. My contract ends on 31 August 2021 so I made changes to it and emailed it through to Cell C on the 05 August 2021. I received an email confirming the business department had received my email on the same day also providing me with a number to contact should I have any queries (084 194 4000). On the 01 September 2021 I called this number and was transferred from one department to another because the address I actually live at and had apparently updated successfully a couple of months ago was incorrect. Nobody could help me because my details did not match and put the phone down immediately transferring me to a survey which I obviously rated them poorly in. I need assistance please to verify that my address has changed and that my contract has been updated.
53 replies
64 months ago
Shocking Service
This business is the worst financial service provider ever. They are rude and will not accept my emails as cancellation letters even though my contract expired 30 November 2020. They work with a company called Simplicloud and I have emailed them too to cancel but they say I must cancel with Centrafin. Centrafin says I should cancel with Simplicloud. I eventually did send them a cancellation letter on my letter head which was declined (no reason given) and was told that they would send me a format that I should copy in order to cancel my contract. I am still waiting for this. They have in the mean time started to bill me on a month to month basis but at a higher amount than the contract. It looks like they are only playing for time and in the mean time billing me an excessive amount for an old outdated printer.
61 replies
70 months ago
Feels like a ***** to me
<div>I placed an order on the 22nd July 2020 and I was told to deposit the money before they would deliver. I deposited the R3000.00 and requested that they deliver on the 23rd. I was then emailed that they could not deliver on the 23rd as my payment cleared late and that I can expect a delivery on the 24th before 16h00. I tried to contact the owner (John Roos) and he told me he was not in the office and I must contact the office directly. I asked for the office's phone number and was told that Telkom is working on the lines and I must rather email. I did this and I received an answer that before they close I will get my bricks. It is now the 27th July and I still have not received my bricks and the cell phone number just rings. I am concerned that this is a ****. </div>
0 replies
84 months ago
Bad Service for the Second Time this Year
On the 10 May 2019 I upgraded my existing Cell C contract and requested as per their recent brochure the Samsung Galaxy S10e Dual Sim 128GB on Unlimited @ R 1 549.00 p/m x 24 months. (Includes Unlimited calls, Unlimited SMS, 10GB data + 42 mm ladies watch). I dealt with Leteshen Subramonia who speedily sent me the phone which arrived on the 15th May 2019 without the watch. When I emailed Leteshen with regards to the watch not arriving. after my second email only he replied that I must go onto the Samsung Rewards app and claim my phone. I couldn't manage to log into the Rewards app and after Googling, I found out that there is no longer a Rewards app but a members app. I went into the app and found nothing for the watch. I then tried to call Leteshen on the 24 May 2019 at 10:07 and he didn't answer his phone so I left a message. I then called customer care on the 24 May 2019 at 10:11 and spoke with Leyla who couldn't help me at the time and said she would call back later with a reply. She did call back later that day to tell me that my problem has still not been resolved and she will definitely follow up on Monday the 27 May 2019. I am still waiting to find out where my watch is. I called Leteshen twice today with no luck of him answering his phone. The last time I heard from him was via an email dated 17 May 2019 wherein he said " I’ll speak to the Samsung team and find out how you can redeem the watch". I am beyond frustrated as this is the second really bad experience I have had with Cell C this year.
56 replies
87 months ago
Continuous Shocking Service from Cell C Fibre
I have eventually got my fibre installed but I have been waiting for Cell C to link my router now since 27/02/19!!! I want a complete refund for the month of February 2019 as I planned the transfer since December 2018. I also want Cell C to sort out my issue otherwise I have no choice but to report them to ICASA for this terrible service. The lady in charge of the query Thabisile has also not been a help even though I emailed her on the 27th February 2019. She transferred me to the call centre where I was helped by an extremely incompetent person who asked me to remove my sim card even though I am on fibre. I have emailed her this morning but she hasn't replied to my email as yet. Is there anybody at Cell C that is capable of helping????
56 replies
88 months ago
Terrible Customer Service Cell C Fibre
Please note that since 07/12/18 I have been trying to get someone to acknowledge that I need my fibre to be moved from 86 Alpine Village, Nyala Road, Sonneglans to 7 Beesvygie Street, Sharonlea. To date I do not know if all my correspondence has been acknowledged and my fibre is to be removed or if I should cancel. Please see below all correspondence: 01/12/18 – I emailed to request the transfer of services 10/12/18 – Tumiso informed me that there is no Vumatel fibre at my new address. 11/12/18 – I was given a reference number CF029580 11/12/18 – I was informed that there is no Vumatel fibre at my new address so I sent a cancellation 11/12/18 – I saw on Vumatel and Cell C’s websites that 7 Beesvygie Street has fibre available so I spoke with Ignatius Mkize who sent an email to cfibre support for line relocation 18/12/18 – I emailed Cell C fibre informing them that there is fibre at my new address and if they could please confirm the reallocation 27/12/18 – Called and they messaged me a reference number CF033290 08/01/19 – Called to follow up on reference number CF033290 no joy 16/01/19 – Called 3 x times to speak with Donavan Naidoo. Eventually spoke with Sherazaad and Gugu. 17/01/19 – Spoke with Yolanda. Eventually I managed to speak with the supervisor/team leader Tshepo Selokela who acknowledged that the service was unacceptable and promised to call be back with an answer before close of business. He never called back. 18/01/19 – I called again and I was given reference CF035063 and I was told before close of business the call centre lady would call back. Nobody returned my call. During this time not only have I e mailed numerous times but also called and wasted my call time by holding for a half an hour at a time constantly repeating myself to one call centre person after another. I have asked numerous times to get an email address or number for their superior but I am not permitted to speak with anyone directly.
371 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
8 (88.88888888888889%)