Sasko bread. SB24-11-822

I purchased a loaf of bread in December 2024. After I ate few slices of bread discovered that a piece of meat inside the bread I've pictures which also shared with them.

I was shocked and very disappointed because during that time food poison was a tragedy in SA. As far as I know hygienic was supposed to be more priorities especially by big companies who supp**** food to communities and stakeholders. I called customer service the following day and my complaint was logged. Reference number SB24-11-822 was provided to me for future follow up.

My case was signed to the lady by the name Tamlyn Redalert. Her customer service is a nightmare and pathetic. She doesn't care about customer and doesn't do follow up with them. My last conversation was about the R100 voucher which I challenged due to my expenses. Whoever proposed that voucher was supposed to consider my energy and also everything I went through after finding the bread I purchased never fulfilled the whole purpose as a client.

I have been calling them and left massages with her colleagues by the names of Yonela, Jaden Charles, Denzel and Nurbeen and never got any response from her. It either she's not available or busy with something. Everyone I engaged with always promises to give her and massage. Absolutely nothing is happening. The last time she called back once I was on duty and on the call. I asked her to call back in 5 minutes which she didn't bother anymore. Customer service there is bad from the manufacturers and also to the final destination which is where I am right. Their working environment supposed to be spot on.