PG
Philemon G
Active since Feb 2025
5
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Reviews
5 reviews4 months ago
Failed to delivery reference PNJ63358923
Reference: PNJ63358923 I'm very disappointed with the service i got from Levis. Worse shopping experience ever. I purchased goods on the 29th November 2025 online. On the 3rd December 2025 I got an email saying my order was dispatched for delivery by Thobani Nxele registration ND 656810 from DPD courier. As all contacts details were shared during shopping day I thought they were going to call on arrival. Absolutely no communication whatsoever from them until afternoon email was sent and said failed delivery attempt. That was strange because never received any communication from delivery guys. I logged a query with the company the following day which was 4th of December and I received the response from Nureesa Gribble about doing investigations on my delivery and promised to get back to me which also never happened. On the 5th December I got another message saying Seraj Cassim registration DG73MXZN is having my order and schedule for delivery. At 9h38 I got a call from a delivery guy who never introduced himself only asked about my physical address. That was also strange because information was captured during purchases. Any way my details was shared with him and eventually said he doesn't do my location but he promised to raise with relevant people. Since then never had from him I called several times to follow up on my delivery. Later on they were pointing fingers at one another Thamy P Nhlanhlo and Malibongwe. Which also unprofessional. Malibongwe said they will delivery before the end of the day. After 5pm I called and story was changed. Malibongwe said he doesn't have an order with him and asked if he can reschedule for the following day. I agreed with him and when I called in the morning on 6th December another excuse. He said he's a right person to speak to regards this matter and said he's heading to depot once arrived will ask or get the right person to speak to. I waited almost the whole day until 15PM I called him and he said there's a right person who i must be having this conversation with. I asked him to ask whoever is in charge to call me. Again no call until I call Malibongwe and he gave me the number of Nokwanda Anele. When I called Anele was furious and Anele said she's working for Swift etc and I got mad. She said the person I should be having the conversation with is DPD courier. She said I must call on Monday and asked for Sagren etc. This is my worst ever experience I always Shop online and this kind of service i received from Levi's is absolutely terrible and the courier they are using are like ****a Shop.
0 replies
11 months ago
Laptop complain. Reference number 8439-028198-01. Customer care case number is 058089-01
Good day My son by the name of Yamkela Tshumani purchased the laptop at mthatha house and home on the 5th February 2025. It on worked for one month only. He returned to them on the 4th of April 2025 for assessment and customer service he ot was terrible. I have to step in on the 15th April 2025 after he was told that the laptop still awaiting for collection. Reference number is 8439-028198-01. He's been up and down because they are not doing follow up at all. Whenever I call them they promise to get back to me which is always absolutely nothing is happening. Yesterday I emailed customer service of house and home and given the case number which is 058089-01 and never got any communication after. My son missed two tests on Monday and also two today. I don't want a laptop to be fixed because they did absolutely nothing for 30 days. This matter is very urgent and should have been sorted out long time. I explained to the store manager that as wits university classes were suspended for two weeks all activities are done via online and my son is missing a lot due to *********** people who are not giving priorities to their clients. I have been lenient with them and seems they are taking advantage of my kindness. 24 hours gone but still no courtesy call at all.
0 replies
14 months ago
Reference number SB24-11-822
Since I wrote never got any response from them. Their service is terrible especially Tamlyn Redalert doesn't follow up to customer queries. Her colleagues by the names of Yonela and others been promising to escalate massages to her and her superior but in vain. It's been three months since along a complain.
0 replies
14 months ago
Sasko bread. SB24-11-822
I purchased a loaf of bread in December 2024. After I ate few slices of bread discovered that a piece of meat inside the bread I've pictures which also shared with them. I was shocked and very disappointed because during that time food poison was a tragedy in SA. As far as I know hygienic was supposed to be more priorities especially by big companies who supp**** food to communities and stakeholders. I called customer service the following day and my complaint was logged. Reference number SB24-11-822 was provided to me for future follow up. My case was signed to the lady by the name Tamlyn Redalert. Her customer service is a nightmare and pathetic. She doesn't care about customer and doesn't do follow up with them. My last conversation was about the R100 voucher which I challenged due to my expenses. Whoever proposed that voucher was supposed to consider my energy and also everything I went through after finding the bread I purchased never fulfilled the whole purpose as a client. I have been calling them and left massages with her colleagues by the names of Yonela, Jaden Charles, Denzel and Nurbeen and never got any response from her. It either she's not available or busy with something. Everyone I engaged with always promises to give her and massage. Absolutely nothing is happening. The last time she called back once I was on duty and on the call. I asked her to call back in 5 minutes which she didn't bother anymore. Customer service there is bad from the manufacturers and also to the final destination which is where I am right. Their working environment supposed to be spot on.
0 replies
14 months ago
Sasko bread: SB24-11-882
I purchased a loaf of bread in December 2024. After I ate few slices discovered a piece of meat inside the bread. I was shocked and very disappointed because during that time food poison was a tragedy in SA. As far as I know hygienic was supposed to be more priorities especially by big companies. I called customer service the following day and my complaint was logged. Reference number SB24-11-822 was provided. My case was signed to the lady by the name of Tamlyn Redalert whose customer service is terrible and doesn't care about customer feelings. The last conversation we had was escalating my challenging voucher of R100. I made it clear they should have considered my costs and energy shopping for the bread which never fulfilled the purpose as client. Every time whenever I called either she's always not available. She doesn't get back to all massages I let with her colleagues by the name of Yonela, Jaden Charles, Denzel and Nurbeen. I am very disappointed with the kind of service I personally received from Tamlyn Redalert while knowing very well that customer queries should have been taken very seriously and kept informed constantly. I did consult with my legal team about this matter. She tried calling last week unfortunately was on duty and on the call. I explained and asked her to call back in 5 minutes which she didn't and shows she doesn't care. Reference
53 replies
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