Why bother with appointments :(

I have always been a fan of doctor Swartz and have gotten excellent service from her. On Friday I had an appointment where I specifically asked to see doctor Swartz when I made the appointment. When the time arrived for the consultation, she was not even at work and I was greeted by her partner, whom I simply did not want to see for personal reasons. So, I wasted my afternoon on an appointment that could not be kept. I'm afraid I will take my business elsewhere in future where I know I will get top notch service and care from any of the partners.