No refunds for wrong orders sent

We ordered from the Online shop on Facebook 2x pairs of Nikes, black and white as per the pic. Gerardine accepted the R1300 eft, but send us wrong color Nikes that we did not want or ordered. Said her supplier sent wrong color, but did not give us option to decline the order. Then she said no refunds AND if we want to exchange we must pay R200 for her courier to collect our wrong order.<br> <br> I send back the tekkies at my own cost Oct 31 and then tried to get replacement tekkies, that were out of stock 2x when I ordered. Realised I was getting the run around and got a friend to order same as me on same date. For me she said \no stock"for him \""will arrive the next week\""<br> <br> I demanded a refund but she refused. I then again ordered a replacement order. She went on insulting me (calling me stupid &amp"