Shocking results And shocking customer service from the owner

So I complain for the services I receive and this is what I get how rude.... don't you agree . I've never been banned from any salon .... they even put other people down ..... they rude they damaged my hair and make up .... I spent a lot of money and when I book for my nails and pitch up there an hour after I was waiting they say I didn't make an appointment the owner is walking around drinking her beer oesnt even say sorry never mind try help out and left my daughter and I waiting. I wasn't ven offered any drinks whilst waiting .... and totally embarrassed me..i walked out the salon crying. not recommended. They don't take customer service seriously . The owner Vanessa nel then proceeds to call me names on private message and puts me down this is not what a owner of a salon should do ... drinking on duty setting the wrong example for Your staff members and clients is not good either ...she doesn't care. While I do that's why I have a lot of contacts with consumers in their area and will be sending a email out what disgusting service... be humble guys that's what gives you a good ..