Horrible company, use at your own risk

We were with Special Ops 99 for three years and service has deteriorated rapidly since they merged with Savika. Now, it’s just a terrible company with terrible response times, if they even respond at all. Their customer service is laughable- from their control room to their salespeople and even directors. Their processes make no sense- they’ll say they send an automatic dispatch when an alarm goes off, but this has never happened. They often take up to 30 mins to respond to an alarm. When you press panic, they call you before sending someone. If you’re under duress, won’t you just have to lie? Of course they don’t tell you all this fine print stuff when you are signing up. If you complain about response time, their main excuse is always “there are too many other calls in the area so we have to prioritize”. If you call the team out on neighborhood forums, they say we are making them look bad (verbatim response from Trevor Reddy to us). They will gaslight you, lie to you and never once take accountability for their atrocious customer service and ********** service delivery.

For your own safety and peace of mind, do not use this company.