SAVING GRACE EDUCATIONAL GROUP
3.3|29 reviews
ER
Elsa R
1 reviews | Active since Member
07 Apr 2026, 08:55
Vodacom loves me
Where do I begin? Had to hold one of the receptionist hostage on the phone untill my children's profiles were generated, had to then call again untill all relevant subjects were made available on the platform, had to then call again to get the webmails sorted. Had to call multiple times because the content of some subjects were completely unrelated to my child's grade. Had to call again for various reasons, before having to call again when assignments started. Had to call basically every second day to enquire as to when said assignments were going to be made available. Had to once again phone just today to find out why my one daughter's report card only has 2 subjects marks and where the other child's report card is. I suspect I'll have to call again tomorrow to enquire when this term's work will be uploaded to the platform. If you read this, think thrice before engaging with this establishment. It's about as organized as vomit in a tumble dryer.
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Replies (1)SAVING GRACE EDUCATIONAL GROUP's replyOfficial
09 Apr 2026, 11:05Dear Valued Parent,
Thank you for sharing your concerns with us. We sincerely apologize for the experience you’ve had with our support and the functionality of our platform. We understand that the challenges you've encountered have caused frustration, and this is not the experience we strive to provide.
Please know that we are committed to improvement:
- We recognize that our rapid growth has led to some growing pains, and we've taken significant steps to enhance our service:
*Canvas LMS: Our platform is designed for real-time tracking of your child's progress.
*RISE System: A streamlined system for managing reports and queries efficiently.
*Expanded Staff: We’ve increased our number of qualified teachers and standardised our procedures to ensure consistency in support.
We appreciate your feedback as it helps us to identify areas for improvement. Our dedicated Helpdesk is here to assist you, and we encourage you to reach out at complaints@savinggraceeducation.co.za] for any further issues.
We are proud of our mission to make quality education accessible and are committed to making the necessary adjustments to enhance your family's experience with us.
Thank you for your understanding and patience as we work to serve you better.
Warm regards,
Dee
Saving Grace Education Group Management
#SGEG #HomeschoolSA #OnlineLearning #CanvasLMS #SavingGraceEducation #SavingGraceEducationGroup
Best regards,
SAVING GRACE EDUCATIONAL GROUP's reply09 Apr 2026, 11:05
Official
Dear Valued Parent,
Thank you for sharing your concerns with us. We sincerely apologize for the experience you’ve had with our support and the functionality of our platform. We understand that the challenges you've encountered have caused frustration, and this is not the experience we strive to provide.
Please know that we are committed to improvement:
- We recognize that our rapid growth has led to some growing pains, and we've taken significant steps to enhance our service:
*Canvas LMS: Our platform is designed for real-time tracking of your child's progress.
*RISE System: A streamlined system for managing reports and queries efficiently.
*Expanded Staff: We’ve increased our number of qualified teachers and standardised our procedures to ensure consistency in support.
We appreciate your feedback as it helps us to identify areas for improvement. Our dedicated Helpdesk is here to assist you, and we encourage you to reach out at complaints@savinggraceeducation.co.za] for any further issues.
We are proud of our mission to make quality education accessible and are committed to making the necessary adjustments to enhance your family's experience with us.
Thank you for your understanding and patience as we work to serve you better.
Warm regards,
Dee
Saving Grace Education Group Management
#SGEG #HomeschoolSA #OnlineLearning #CanvasLMS #SavingGraceEducation #SavingGraceEducationGroup
Best regards,