SAVING GRACE EDUCATIONAL GROUP
Claimed Business
|2.6|19 Reviews (last 12 months)|This business does not respond to reviews
SAVING GRACE EDUCATIONAL GROUP
Claimed Business
|2.6
19 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Saving Grace Educational Group receives sharply divided feedback from parents of online learners. Satisfied families consistently praise dedicated staff members, the flexibility of homeschooling, engaging curriculum content, and noticeable academic and emotional growth in their children. However, a recurring theme among dissatisfied parents centres on poor communication after payment, delayed loading of subjects and learning materials onto the Canvas platform, unanswered emails and calls, missing or incomplete report cards, and refund disputes. Several reviewers describe staff as unprofessional once concerns are raised.
Performance(last 12 months):
Trustindex Rating
4.1TrustIndex
4.1
Review Distribution
2.6|19 Reviews
Jul '25 - Jun '26
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCC
C C
1 reviews | Active since Jan 2020
12 May 2026, 01:05
****
I'm 100% convinced that this is just a **** and not an actual school. I have been paying school fees monthly and every month I have issues and have had to call and email and WhatsApp non stop to get help. My son finally completed a year and I have had to pound them non stop for his report so that he can move on to the next grade. 3 months later fees still being paid on time and absolutely no progress, feedback or report which means they have scored 3 months school fees for absolutely nothing. Please do not fall for their ****s. As someone mentioned before, I think their good reviews are self written as it's absolutely not what we have experienced first hand in the 8 months dealing with them. Now my son is even further behind and this should be ********. Will consult with a lawyer and sue for the damages.
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C C
1 reviews | Active since Jan 2020
12 May 2026, 01:05
****
I'm 100% convinced that this is just a **** and not an actual school. I have been paying school fees monthly and every month I have issues and have had to call and email and WhatsApp non stop to get help. My son finally completed a year and I have had to pound them non stop for his report so that he can move on to the next grade. 3 months later fees still being paid on time and absolutely no progress, feedback or report which means they have scored 3 months school fees for absolutely nothing. Please do not fall for their ****s. As someone mentioned before, I think their good reviews are self written as it's absolutely not what we have experienced first hand in the 8 months dealing with them. Now my son is even further behind and this should be ********. Will consult with a lawyer and sue for the damages.
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Replies (0)ER
Elsa R
1 reviews | Active since Jan 2020
7 Apr 2026, 08:55
Vodacom loves me
Where do I begin? Had to hold one of the receptionist hostage on the phone untill my children's profiles were generated, had to then call again untill all relevant subjects were made available on the platform, had to then call again to get the webmails sorted. Had to call multiple times because the content of some subjects were completely unrelated to my child's grade. Had to call again for various reasons, before having to call again when assignments started. Had to call basically every second day to enquire as to when said assignments were going to be made available. Had to once again phone just today to find out why my one daughter's report card only has 2 subjects marks and where the other child's report card is. I suspect I'll have to call again tomorrow to enquire when this term's work will be uploaded to the platform. If you read this, think thrice before engaging with this establishment. It's about as organized as vomit in a tumble dryer.
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Elsa R
1 reviews | Active since Jan 2020
7 Apr 2026, 08:55
Vodacom loves me
Where do I begin? Had to hold one of the receptionist hostage on the phone untill my children's profiles were generated, had to then call again untill all relevant subjects were made available on the platform, had to then call again to get the webmails sorted. Had to call multiple times because the content of some subjects were completely unrelated to my child's grade. Had to call again for various reasons, before having to call again when assignments started. Had to call basically every second day to enquire as to when said assignments were going to be made available. Had to once again phone just today to find out why my one daughter's report card only has 2 subjects marks and where the other child's report card is. I suspect I'll have to call again tomorrow to enquire when this term's work will be uploaded to the platform. If you read this, think thrice before engaging with this establishment. It's about as organized as vomit in a tumble dryer.
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Replies (0)LF
LIZEL F
1 reviews | Active since Jan 2020
10 Mar 2026, 05:28
Best Homeschool
To each and every one at Saving Grace from the bottom of my heart thank you! All your hard work, sacrifices, dedication, loyalty, love and care does not go unnoticed. When I see the progress my child has made and the confidence gained, it makes this proud mama's heart beat like a drum!!! Thank you Saving Grace, I will sing your praises till my last breath and if life permits that I may have grandchildren one day, I will motivate and encourage for them to enroll with you too, because that is how much faith we have in you.
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LIZEL F
1 reviews | Active since Jan 2020
10 Mar 2026, 05:28
Best Homeschool
To each and every one at Saving Grace from the bottom of my heart thank you! All your hard work, sacrifices, dedication, loyalty, love and care does not go unnoticed. When I see the progress my child has made and the confidence gained, it makes this proud mama's heart beat like a drum!!! Thank you Saving Grace, I will sing your praises till my last breath and if life permits that I may have grandchildren one day, I will motivate and encourage for them to enroll with you too, because that is how much faith we have in you.
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Replies (0)JR
Joyce R
1 reviews | Active since Jan 2020
16 Feb 2026, 07:04
Disgusting Customer service
My assumption is the staff at this institution writes the positive reviews and real parents are the ones who are complaining. From all complaints I have experienced exactly the same thing and still do. Right now it's mid February, my son has only received work for week one in English and Afrikaans. I sent an email as usual no one will respond. Why run an online school if you lack in customer service, online service requires a strong online communication. We cannot be expected to call the school every time we need a service. And why is the school work not loaded on time?? This is the worst institution, I am hoping to move my son next term. This has been nothing but absolute pain. SAVING GRACE YOU ARE A PAIN HONESTLY. Loading your own positive reviews shows that you dont take us seriously and are not willing to change. Either you are writing your own reviews or you are providing good service to a specific group and the rest of us must just pay and suffer.I will address this matter with the governing agencies. I am already sick of this institution
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Joyce R
1 reviews | Active since Jan 2020
16 Feb 2026, 07:04
Disgusting Customer service
My assumption is the staff at this institution writes the positive reviews and real parents are the ones who are complaining. From all complaints I have experienced exactly the same thing and still do. Right now it's mid February, my son has only received work for week one in English and Afrikaans. I sent an email as usual no one will respond. Why run an online school if you lack in customer service, online service requires a strong online communication. We cannot be expected to call the school every time we need a service. And why is the school work not loaded on time?? This is the worst institution, I am hoping to move my son next term. This has been nothing but absolute pain. SAVING GRACE YOU ARE A PAIN HONESTLY. Loading your own positive reviews shows that you dont take us seriously and are not willing to change. Either you are writing your own reviews or you are providing good service to a specific group and the rest of us must just pay and suffer.I will address this matter with the governing agencies. I am already sick of this institution
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Replies (0)AK
Ayesha K
1 reviews | Active since Jan 2020
14 Feb 2026, 12:00
Long-Term Parent Homeschooling with Saving Grace
We have been with Saving Grace Education Group for a few years now, and overall it has been a good journey for our family. This year definitely started off more difficult than previous years. There were delays with some content and communication felt slower at times, which was frustrating, especially at the beginning of the term when parents and learners want everything running smoothly. However, having been with the school for several years, I could also see that these challenges were largely due to growth. The school is clearly getting bigger and moving into improved systems, and transitions like this are never easy. What I appreciated was that updates and improvements did start coming through as the weeks went on. The new Canvas platform is actually a big improvement for the children. It looks more organised, is easier to navigate, and helps learners keep track of their subjects better than before. My child has adjusted well to it and seems more independent with schoolwork now. Pros for us have always been the flexibility of online learning, supportive teachers, and a curriculum that continues to improve each year. A con would be that communication during busy periods can still improve, especially when many parents are asking questions at the same time. Overall, we understand that growth comes with challenges, and as long-term parents we can see the effort being made to build something better for the children. We are hopeful and look forward to seeing how the school continues to develop.
Helpful (0)
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Ayesha K
1 reviews | Active since Jan 2020
14 Feb 2026, 12:00
Long-Term Parent Homeschooling with Saving Grace
We have been with Saving Grace Education Group for a few years now, and overall it has been a good journey for our family. This year definitely started off more difficult than previous years. There were delays with some content and communication felt slower at times, which was frustrating, especially at the beginning of the term when parents and learners want everything running smoothly. However, having been with the school for several years, I could also see that these challenges were largely due to growth. The school is clearly getting bigger and moving into improved systems, and transitions like this are never easy. What I appreciated was that updates and improvements did start coming through as the weeks went on. The new Canvas platform is actually a big improvement for the children. It looks more organised, is easier to navigate, and helps learners keep track of their subjects better than before. My child has adjusted well to it and seems more independent with schoolwork now. Pros for us have always been the flexibility of online learning, supportive teachers, and a curriculum that continues to improve each year. A con would be that communication during busy periods can still improve, especially when many parents are asking questions at the same time. Overall, we understand that growth comes with challenges, and as long-term parents we can see the effort being made to build something better for the children. We are hopeful and look forward to seeing how the school continues to develop.
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Replies (0)KvdM
Karen van der Merwe
1 reviews | Active since Jan 2020
14 Feb 2026, 08:07
Excellent Support & Growing Online School
We enrolled our child with Saving Grace Education Group and have had a very positive experience overall. As with any growing online school, there were small delays at the beginning of the term while content was being updated, but the team communicated and worked continuously to improve the learning experience. What stood out for us is the level of care and effort put into the curriculum. The lessons are engaging, structured, and clearly designed to help learners understand the work rather than just complete tasks. Our child especially enjoys the flexibility of learning from home while still following a structured academic programme. The administration team has been supportive whenever we needed assistance, and we have seen noticeable improvements in communication and systems as the school expands. It is clear that the organisation is investing time into improving content and technology to benefit students long-term. We appreciate the vision behind Saving Grace Education Group — making quality education more accessible while adapting to modern learning needs. We are happy with our decision and look forward to continuing the journey with them.
Helpful (0)
|Replies (0)KvdM
Karen van der Merwe
1 reviews | Active since Jan 2020
14 Feb 2026, 08:07
Excellent Support & Growing Online School
We enrolled our child with Saving Grace Education Group and have had a very positive experience overall. As with any growing online school, there were small delays at the beginning of the term while content was being updated, but the team communicated and worked continuously to improve the learning experience. What stood out for us is the level of care and effort put into the curriculum. The lessons are engaging, structured, and clearly designed to help learners understand the work rather than just complete tasks. Our child especially enjoys the flexibility of learning from home while still following a structured academic programme. The administration team has been supportive whenever we needed assistance, and we have seen noticeable improvements in communication and systems as the school expands. It is clear that the organisation is investing time into improving content and technology to benefit students long-term. We appreciate the vision behind Saving Grace Education Group — making quality education more accessible while adapting to modern learning needs. We are happy with our decision and look forward to continuing the journey with them.
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Replies (0)SN
Senet N
1 reviews | Active since Jan 2020
14 Feb 2026, 07:45
Sad Saving Grave
Their communication is so incredibly poor. They have absolutely no empathy for people. When Carmelita was employed there she was on the ball and gave us feedback and was always helpful. Whoever is there now is so ****ty. They come across as completely uneducated and the only thing they are interested in is money. Not an ounce of professionalism and empathy in them . Absolutely disappointing and disgusting
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Senet N
1 reviews | Active since Jan 2020
14 Feb 2026, 07:45
Sad Saving Grave
Their communication is so incredibly poor. They have absolutely no empathy for people. When Carmelita was employed there she was on the ball and gave us feedback and was always helpful. Whoever is there now is so ****ty. They come across as completely uneducated and the only thing they are interested in is money. Not an ounce of professionalism and empathy in them . Absolutely disappointing and disgusting
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Replies (0)LH
Lungani H
1 reviews | Active since Jan 2020
12 Feb 2026, 14:08
Zero Stars for Saving Grace Education Group
I enrolled my daughter to do Cambridge with this online school, and what a nightmare it has been. At first, there was constant communication during the application process. However, after I paid the registration fee and the first month’s school fees, communication almost ceased. I tried for weeks to reach out to them, notifying them that my daughter had no courses reflecting on her dashboard (which they call Canvas). When I did manage to get hold of someone, I was given promise after promise. First, I was told to wait two to three days, then three more days, then until the end of January, then the middle of January. Bear in mind that my child was sitting at home with nothing to do. I eventually accepted that I was ****med and switched to Cambrilearn, which I highly recommend.
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Lungani H
1 reviews | Active since Jan 2020
12 Feb 2026, 14:08
Zero Stars for Saving Grace Education Group
I enrolled my daughter to do Cambridge with this online school, and what a nightmare it has been. At first, there was constant communication during the application process. However, after I paid the registration fee and the first month’s school fees, communication almost ceased. I tried for weeks to reach out to them, notifying them that my daughter had no courses reflecting on her dashboard (which they call Canvas). When I did manage to get hold of someone, I was given promise after promise. First, I was told to wait two to three days, then three more days, then until the end of January, then the middle of January. Bear in mind that my child was sitting at home with nothing to do. I eventually accepted that I was ****med and switched to Cambrilearn, which I highly recommend.
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