SAVING GRACE EDUCATIONAL GROUP
3|40 reviews
LH
Lungani H
1 reviews | Active since Member
12 Feb 2026, 14:08
Zero Stars for Saving Grace Education Group
I enrolled my daughter to do Cambridge with this online school, and what a nightmare it has been. At first, there was constant communication during the application process. However, after I paid the registration fee and the first month’s school fees, communication almost ceased. I tried for weeks to reach out to them, notifying them that my daughter had no courses reflecting on her dashboard (which they call Canvas). When I did manage to get hold of someone, I was given promise after promise. First, I was told to wait two to three days, then three more days, then until the end of January, then the middle of January. Bear in mind that my child was sitting at home with nothing to do. I eventually accepted that I was ****med and switched to Cambrilearn, which I highly recommend.
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Replies (56)SAVING GRACE EDUCATIONAL GROUP's replyOfficial
14 Feb 2026, 07:54Thank you for sharing your experience. We are truly sorry to hear about the frustration and disruption this situation caused you and your daughter.
This is not the experience we want any family to have, and we sincerely apologise that we were not able to assist you promptly and that we fell short in this instance.
We acknowledge that delays in course activation and communication created unnecessary stress, and we understand how difficult it must have been for your child to be ready to begin learning without access to her subjects. While we have been undergoing system and onboarding improvements, this does not take away from your experience, and we take full responsibility for where we did not meet our expected standard.
Our staff have been instructed to reach out and offer you a full refund, as we believe this is the fairest resolution under the circumstances.
Please kindly contact us directly at management@savinggraceeducation.co.za so we can finalise this promptly.
We sincerely wish your daughter every success and a wonderful academic year ahead, and we are sorry that we were not able to support her journey as intended.
Saving Grace Education Group
Building People. Building Systems. Building with Grace.
This is not the experience we want any family to have, and we sincerely apologise that we were not able to assist you promptly and that we fell short in this instance.
We acknowledge that delays in course activation and communication created unnecessary stress, and we understand how difficult it must have been for your child to be ready to begin learning without access to her subjects. While we have been undergoing system and onboarding improvements, this does not take away from your experience, and we take full responsibility for where we did not meet our expected standard.
Our staff have been instructed to reach out and offer you a full refund, as we believe this is the fairest resolution under the circumstances.
Please kindly contact us directly at management@savinggraceeducation.co.za so we can finalise this promptly.
We sincerely wish your daughter every success and a wonderful academic year ahead, and we are sorry that we were not able to support her journey as intended.
Saving Grace Education Group
Building People. Building Systems. Building with Grace.
Best regards,
SAVING GRACE EDUCATIONAL GROUP's reply14 Feb 2026, 07:54
Official
Thank you for sharing your experience. We are truly sorry to hear about the frustration and disruption this situation caused you and your daughter.
This is not the experience we want any family to have, and we sincerely apologise that we were not able to assist you promptly and that we fell short in this instance.
We acknowledge that delays in course activation and communication created unnecessary stress, and we understand how difficult it must have been for your child to be ready to begin learning without access to her subjects. While we have been undergoing system and onboarding improvements, this does not take away from your experience, and we take full responsibility for where we did not meet our expected standard.
Our staff have been instructed to reach out and offer you a full refund, as we believe this is the fairest resolution under the circumstances.
Please kindly contact us directly at management@savinggraceeducation.co.za so we can finalise this promptly.
We sincerely wish your daughter every success and a wonderful academic year ahead, and we are sorry that we were not able to support her journey as intended.
Saving Grace Education Group
Building People. Building Systems. Building with Grace.
This is not the experience we want any family to have, and we sincerely apologise that we were not able to assist you promptly and that we fell short in this instance.
We acknowledge that delays in course activation and communication created unnecessary stress, and we understand how difficult it must have been for your child to be ready to begin learning without access to her subjects. While we have been undergoing system and onboarding improvements, this does not take away from your experience, and we take full responsibility for where we did not meet our expected standard.
Our staff have been instructed to reach out and offer you a full refund, as we believe this is the fairest resolution under the circumstances.
Please kindly contact us directly at management@savinggraceeducation.co.za so we can finalise this promptly.
We sincerely wish your daughter every success and a wonderful academic year ahead, and we are sorry that we were not able to support her journey as intended.
Saving Grace Education Group
Building People. Building Systems. Building with Grace.
Best regards,