Ignorance personified

<p>Say what? Say What Active wear? You provide a service? What is that exactly? My nightmare began the day I placed an order on 3 July 2017. Admittedly my first follow up to Tracy had no grounding as they did say up to 10 working days on their website. BUT NOW? Over a month later!! And what has ensued can only be described as absolutely disgusting. I have sent ENDLESS emails and messages to their Facebook page. Complete ignorance.  Absolute disregard for my stress. Then, on Monday 7th August, I took to social media to lay a complaint. And low and behold on Tuesday 8th August I get an email from Tracy. WOW. Amazing. The email was a pathetic excuse after excuse. I wrote back immediately demanding my order and questions answered...and guess what? IGNORANCE! No reply to date. I have since sent two more short emails demanding a reply. This company is a disgrace and does not know how to operate. I cannot believe how a "start up" company treats a customer like this. And I told Tracy MANY times that if they just bothered to communicate with customers REGULARLY and HONESTLY this could have all been avoided! Things do and can happen, yes. That's life....BUT JUST COMMUNICATE REGULARLY. Because of the way they have treated me and many others I see, I have no trust or belief in anything they have said. All I want is what I ordered! Is it too much to ask for? And if that wasn't enough, I finally succumed and sent my banking details demanding a refund over TWO weeks ago. I was then sent a message saying "your refund is in the payment batch tomorrow"....that was on 3rd August......guess that was another lie hey Tracy? So, in closing, their email on 8th August said I will get my order next week. With a free vest. LOL. I cannot wait to see how this charade continues......Oh, and I'm still blocked on their Facebook page now and their telephone number on the website still doesn't work. Go figure. </p>