No communication and order not received

<p>I ordered a hoodie and some other clothing items worth over a R1000.  They promise to deliver within 5-10 working days.  I have contacted this company for a tracking number (and sent about 5 mails about it), finally they gave me a tracking number which was invalid.  The tracking number did not exist.  I then mailed this company again and a woman named Tracy replied eventually saying they are very sorry but they had problems with the first and second batch of orders and that their courier company lost their first order etc.  WHich was fine, I told her that I understand that things can happen and she promised me that I would have the correct tracking number before that week was out.  Well, that week came and went, and I sent multiple emails and facebook messages to them asking for my order or at least a refund, but no one has responded.  They simply just delete any of my comment on their facebook page, without even trying to help me or commenting back.  They have a contact number on their site, which I tried calling as well but the number is not going through, it just says call failed.</p> <p>I am very upset that this company stole my money and that they are ignoring me and not making an effort to help a customer.</p> <p>If they would have just replied to any of my messages, I wouldn't be so angry about this whole situation.</p> <p>They are steailing money from people and comitting fraud!</p>