Customer dissatisfaction

I had the most horrible experience yesterday on 2024-03-07 at about 15:30 at this establishment. While collecting an order that was paid for the day before. And told that it will be packaged and ready for collection the day after. I saw people pay and immediately leave with their orders. I asked what the cause for delay was and was told they had issues with their systems. Despite having asked them to then cancel the samples, as it seemed to be causing more of a delay and i was under pressure with time. My request seemed to fall on deaf ears. Eventually i left without my order at Scent Lab, Linbro Park.