Panick Attack

Got stucked in a lft at melrose arch at african prixe hotel ..called the helplone numerous times and the guy kept dropping the phone stating that we are negative after 15min of being stucked with children screaming and no assistance at all ..He was outright rude and didint give a damn at all ... No follow up calls we constantly had to call back... please ensure that pepple who responds to these calls are people who a actually want work and understands the life threatnong situation being stuck in the lift can be