Schneider Electric Shocking Service!

Morning, im totally at my wit's end, i have been trying for more than 6 months with their local agent and he doesn't even bother to reply to my messages. Ive sent Schneider multiple messages on various forums and also on the feedback platform and no reply at all! Im totally shocked. I have to resort to sending messages on LinkedIn and now Hellopeter to try get some form of reply and thats shocking. Im shocked by the absolutely terrible service