A homeless man pays account with coins and gets rediculous for asking for a correction of a email.

After a well known medical practice had a wrong email address and contact number for my online doctors visit, they kept on apparently sending notifications of payment to the incorrect details no postal mail was received in the post as they did have the correct physical address. The account was then handed over to these attorneys for collection. Payment by myself to these attorneys was made possible by me begging for money on the street (only R490) on which I then received another email stating the a summons will be issued for a total of R991 which includes the previously paid doctors visit of R501. I then called the lady and she stated sarcastically that it was a typing error on her side. She then called me sarcastic, and basically telling me I’m a **** for telling her I’m homeless and jobless (which is true) I lost my job in April 2023 and am homeless as of June 2023. This lady is not at all accommodating to poor people’s life and living situations.

She then told me I made payment through the banking app, which I did. Because the money that I collected over the weekend begging, I went to my bank to deposit it into my account because on their statement it says “they prefer EFT deposits”.

The rudeness I experienced this morning via a telephone call I made to this lady was not expected. All I asked is for her to correct the incorrect amount given on the email and then she starts calling me names and not giving me a chance to speak. I then put the phone down as I cannot take any more connect of negativity for something I tried my best to pay for unlike others who just run away from paying account totally.