Schulenburg Attorneys

Last year, my daughter went to Intercare, a service provider that all six of our family members regularly visit, as we have a family doctor there. Her medical aid somehow didn’t pay for the service, and because she is on a different medical aid plan from ours, my husband didn’t receive this information.

A similar incident has happened before, and in previous years, Schulenburg Attorneys immediately called me, and we were able to rectify the problem. I need to emphasize that they called me.

Last week, my daughter’s father received an SMS from Schulenburg Attorneys stating that they were instituting legal actions. He later gave them my number to call me, as I am the one living with our daughter. During a phone call with one of the representatives, who was very rude, I simply asked why I was never called about this account from last year, as they had done before in similar situations. She rudely informed me that since he is the account payer, communication had been sent to him. I responded, explaining that I was not happy about this because both the facility and Schulenburg Attorneys have my contact details, and this issue could have been rectified immediately. There is a reason both our details are on her file.

She rudely asked when I would make payment, and when I tried to explain that it was the middle of the month and I had just been informed of this account, and that I would only be able to pay at the end of the month, she again rudely said this was not acceptable as the account is long overdue.

We later received an SMS that we have been listed with the credit bureau as bad payers and that they would attach his assets.

Now, I am not sure how the law works or even what constitutes proper customer service, but I am very dissatisfied with how this situation has been handled by this representative.

Proper customer service involves clear, respectful, and timely communication, especially in matters as sensitive as financial disputes. Customers should be informed of outstanding issues promptly and given reasonable time to address them. Additionally, all available contact information should be utilized to ensure that communication reaches the appropriate person who can address the issue.

Regarding the legal aspect, as per consumer protection laws, clients should be properly notified and given a fair opportunity to resolve any disputes before legal action is taken. In this case, it appears that proper procedures were not followed.