Driver never arrived for collection and contact number was offline.

We are very disappointed in the service that we received on Friday night/Saturday morning.

I called on Friday night (15/11) to ask for a driver to collect us in Mellville, Johannesburg and drop us off in Sunninghill, Johannesburg. I spoke to a man named Michael and he said the only available pick up was at 01:30 on Saturday morning (16/11). We would have preferred an earlier pick up time but it was all that was available so I accepted. I then received an SMS confirming the pick-up. Michael was very polite and helpful during the booking process (hence, the 1 star).

01:25 came and we went outside to wait by the car. I tried calling the S****** Angels number after 01:30 for an update because we had received no communication other than the confirmation SMS, but the number was engaged. I know it closes at 01:30 but you I would think that whoever is on shift should make sure the last client has been collected, safe and sound.

By 02:10 we realised that nobody was coming to collect us and we had no way of contacting anyone at S****** Angels.

I sent a message on the website and phoned in on Saturday afternoon and spoke to someone about it. They recommended I email info@s******angels.co.za, which I did 2 days ago but have had no response. I actually expected contact from the company before I needed to contact them.

I still haven't received any correspondence at all.