CB
Chad B
Active since Nov 2019
5
Reviews
0
Industries
Reviews
5 reviews34 months ago
Contract cancellation not activated after following all processes. Cannot get a response.
Extremely poor service, or lack there of. Around 3 months ago I tried to cancel my MTN contract. I ended up speaking to a member of management and he said that I was to send an email on 11 May 2023 to give the correct notice for the cancellation so that there were no penalty fees incurred. I did exactly that and included every detail required to ensure that the cancellation went smoothly. Later that month I received a notification about my upcoming payment? I emailed MTN multiple times to follow up and have received absolutely no concrete responses, just the generic responses. I made sure that the payment was cancelled on my FNB account and I now received a notification saying that a payment was missed. I have sent 7 emails and no progress!
0 replies
37 months ago
Pick n Pay License Renewal does not work
I wish we could give 0 stars for some of these reviews. The company that "operates" the Pick n Pay license renewal is called Claim Expert. I paid for my license renewal over a month ago. I logged two support tickets and have had two pointless phone calls. All we are told is that the forms have been sent and we don't know anything. We actually paid for this "service". The saddest part is we can't even use our car to see family over Easter. We have no way of getting there because we can't use our car...
212 replies
51 months ago
Stay away from Future Telecoms!
STAY AWAY! If 0 stars were a possibility that's what they would get. This "company" and it's employees have lied and avoided me from day 1. I ordered a smart watch from their website 14 days ago. I received confirmation that the order went through and that I would receive a waybill. The next day I called for an update on the waybill, I was told by the end of the next day. 3 days later I called for an update and no body answered the phone (5 times). I then sent an email asking for an update and stated that I tried to call. They avoided my question and responded saying that I had not called. I replied with screenshots of the calls and the just ignored me. Still haven't received a response... Then the "owner" (Azam) calls with all the right things to say and all the apologies that I'm sure he uses regularly. It worked, because I finally thought that someone was helping with the issue. I could not have been more wrong! He is the worst out of the lot. After Azam lying to me on a daily basis about waybills being on their way, couriers losing items, I am the number one priority right now, etc. 14 days later, the watch arrives by courier. Too good to be true? Yup. I open the parcel to discover a scuffed, damaged and dirty box containing (what I am assuming) is the watch I ordered. Upon closer inspection, it's revealed that this box has been opened and closed multiple times (manufacturer's seal had been broken and then re-sealed with some sort of sellotape) and condition of the box is shocking. I am not even going to attempt opening the box as it states on the seal to not accept an item with the broken seal. From being messed around and lied to continuously for 2 weeks, to having a used item sent to me after being advertised as new. This is a shocking excuse of a business and they should be held accountable for their actions.
0 replies
64 months ago
Vodacom IS NOT a Fibre service provider
Oh where to begin... I have not had one single positive experience with Vodacom Fibre. This Fibre was offered to me with the company I work for (as I work from home) but if this was a personal account, I would have cancelled it within hours of interacting with Vodacom. I feel like I am in a never ending queue at Home Affairs, not knowing what to do or where to go. First: When I tried to have FIbre installed at my previous address for September, I start the process in July (to make sure there was enough time to get everything sorted). By mid October I still didn't have Fibre installed so I cancelled the process. I called the 0821904 number and spoke to different consultants but ALL of them either transfer me to different numbers or say "we have logged a service request and the technical team will contact you with support". Second: When moving to a new address in December, I tried again. This time in mid November. Fibre was installed last week (mid-January). Multiple phone calls to multiple numbers did not help. I received the famous "we have logged a service request and the technical team will contact you with support". Third: Fibre connection is intermittent (mostly down) so I cannot do anything. I have made two phone calls and received the famous "we have logged a service request and the technical team will contact you with support". TO THIS DAY I have not received one SINGLE phone call or email from Vodacom technical support about ANYTHING. I have contacted account managers and regional managers and all I get is a sorry, I will follow up... Vodacom CLEARLY were NOT ready to enter the Fibre industry. Whoever thought they could is living with unicorns. Please look at the rating they have received... How are they allowed to operate?
122 replies
78 months ago
Driver never arrived for collection and contact number was offline.
We are very disappointed in the service that we received on Friday night/Saturday morning. I called on Friday night (15/11) to ask for a driver to collect us in Mellville, Johannesburg and drop us off in Sunninghill, Johannesburg. I spoke to a man named Michael and he said the only available pick up was at 01:30 on Saturday morning (16/11). We would have preferred an earlier pick up time but it was all that was available so I accepted. I then received an SMS confirming the pick-up. Michael was very polite and helpful during the booking process (hence, the 1 star). 01:25 came and we went outside to wait by the car. I tried calling the S****** Angels number after 01:30 for an update because we had received no communication other than the confirmation SMS, but the number was engaged. I know it closes at 01:30 but you I would think that whoever is on shift should make sure the last client has been collected, safe and sound. By 02:10 we realised that nobody was coming to collect us and we had no way of contacting anyone at S****** Angels. I sent a message on the website and phoned in on Saturday afternoon and spoke to someone about it. They recommended I email info@s******angels.co.za, which I did 2 days ago but have had no response. I actually expected contact from the company before I needed to contact them. I still haven't received any correspondence at all.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
5 (100%)