Urgent Complaint: Delayed FICA Verification and Request for Account Update

Good day,

I trust you are well.

I am writing to formally lodge a complaint and to request urgent assistance regarding the FICA verification of my account.

This is an old account that was opened/registered in 2021 and has never been used. Despite my efforts to resolve this matter, the account remains unfixed, which is both frustrating and unacceptable given the length of time involved.

I hereby request that my account be FICA’d immediately. As required, I sent my ID copy (front and back) as well as my proof of residence for your processing from my registered email address thulani.mmm@gmail.com and also via the scorebet platform.

My details are as follows:

Full Name: Thulani Mkrola

ID Number: 8603095421080

Email Address: thulani.mmm@gmail.com

Old Cellphone Number (no longer in use): 076 778 4812

New Cellphone Number (please update): 078 625 1845

Please note that I no longer have access to the old cellphone number, and all records must be updated to reflect my new contact number once the FICA process has been completed.

I expect this matter to be treated with the urgency it deserves and to receive confirmation once the FICA verification and contact number update have been successfully completed.

Your prompt attention to this matter will be appreciated.

Kind regards, Thulani Mkrola