SA
Scotch and Soda SA
Unclaimed Business
SA
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Scotch and Soda SA
Scotch and Soda SA has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Scotch and Soda SA across 3 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceP
Phindile
1 reviews | Active since Jan 2020
20 Oct 2025, 03:13
Online purchases - terrible on returns/exchanges
I ordered a sale item online which I had to return as it doesn't fit me. Their policy states, "No refunds on promotional items. Promotional items may not be exchanged at store locations. Please contact customercare@scotchsoda.co.za for any exchanges." I sent an email to customercare@scotchsoda.co.za informing them that I need to return the item as it doesn't fit me. No response received. I returned the item via Courier Guy to the return address on the invoice and sent a follow up email after I received confirmation that it has been delivered. Still no response from Scotch & Soda. They just ignore my emails. So at present, I don't have the item nor the money I paid for it. And I have no other way of contacting them as them as the website only provides an email address. Frustration galore!
Helpful (0)
|Replies (0)P
Phindile
1 reviews | Active since Jan 2020
20 Oct 2025, 03:13
Online purchases - terrible on returns/exchanges
I ordered a sale item online which I had to return as it doesn't fit me. Their policy states, "No refunds on promotional items. Promotional items may not be exchanged at store locations. Please contact customercare@scotchsoda.co.za for any exchanges." I sent an email to customercare@scotchsoda.co.za informing them that I need to return the item as it doesn't fit me. No response received. I returned the item via Courier Guy to the return address on the invoice and sent a follow up email after I received confirmation that it has been delivered. Still no response from Scotch & Soda. They just ignore my emails. So at present, I don't have the item nor the money I paid for it. And I have no other way of contacting them as them as the website only provides an email address. Frustration galore!
0
Replies (0)aN
anusha N
1 reviews | Active since Jan 2020
5 Dec 2024, 13:25
PLEASE READ THIS BEFORE PURCHASING FROM SCOTCH & SODA SA
Please read this before purchasing at this store. Their clothes are overpriced. I purchased a shirt for R 1999 on the 5th of May 2024 at the Morningside Shopping Centre in Sandton. At the till point, the male assistant never informed me that they have a no refunds policy. I was only informed when I attempted to get a refund for the ugly shirt, the next day, the 6th of May 2024. I contacted the regional manager for Scotch and Soda SA, he too refused to provide a refund. These people are obviously incredibly dishonest for not informing customers that their items are non-refundable. I received a credit note for the amount and cannot use it on sale items, how incredibly *****ed is this franchise.
Helpful (0)
|Replies (0)aN
anusha N
1 reviews | Active since Jan 2020
5 Dec 2024, 13:25
PLEASE READ THIS BEFORE PURCHASING FROM SCOTCH & SODA SA
Please read this before purchasing at this store. Their clothes are overpriced. I purchased a shirt for R 1999 on the 5th of May 2024 at the Morningside Shopping Centre in Sandton. At the till point, the male assistant never informed me that they have a no refunds policy. I was only informed when I attempted to get a refund for the ugly shirt, the next day, the 6th of May 2024. I contacted the regional manager for Scotch and Soda SA, he too refused to provide a refund. These people are obviously incredibly dishonest for not informing customers that their items are non-refundable. I received a credit note for the amount and cannot use it on sale items, how incredibly *****ed is this franchise.
0
Replies (0)FH
Frikkie H
1 reviews | Active since Jan 2020
6 Aug 2023, 09:55
Suspicious online advertising with poor service delivery
The company sells clothing and advertises heavily on social media. After my online order I am unable to acquire any feedback on the status of my order. I have tried calling the head office, sending mails to Craig (the person in charge of online orders) and also speaking to sales personnel at their Waterfront shop, but no feedback is forthcoming. I have been waiting for three weeks now for any news on my order.
Helpful (0)
|Replies (0)FH
Frikkie H
1 reviews | Active since Jan 2020
6 Aug 2023, 09:55
Suspicious online advertising with poor service delivery
The company sells clothing and advertises heavily on social media. After my online order I am unable to acquire any feedback on the status of my order. I have tried calling the head office, sending mails to Craig (the person in charge of online orders) and also speaking to sales personnel at their Waterfront shop, but no feedback is forthcoming. I have been waiting for three weeks now for any news on my order.
0
Replies (0)