AN
anusha N
Active since Jan 2012
20
Reviews
0
Industries
Reviews
20 reviews2 months ago
MWEB IS USELESS
Trying to cancel wifi with Mweb and retain an email address by transferring it to another account holder is like climbing Mount Everest, its near impossible. they make it so difficult and impossible that you land up holding onto the account and paying for it for months after attempting to cancel it. Why do these people still exist???? they are beyond useless. Live chat is not available after 5pm, calls don't get answered during the day, when it is answered, the operators are irritable. MWEB IS USELESS but they are great at taking your money and signing up new customers.
53 replies
4 months ago
Clicks Trade Route Mall - lazy and unprofessional, there is zero pride.
Unprofessionalism and laziness at its best. The nurse who usually works at the clinic is usually always delayed whenever I book to do my Vitality Health Check. Today there was a locum nurse there. He was late for my 9am appointment. He was disorganised and seemed half asleep. He did all the tests required for the VHC and only thereafter asked me to sign the "Consent form". He measured my waist circumference and then incorrectly recorded it as much higher. I only saw the incorrect recording hours later, I had to call him to correct it on his system. The clinic room is filthy, the floor is disgusting, with stains of blood around. The store has a poster outside regarding the trading hours during the Christmas period, 24 December 2025 says the store will be open at 8am, the store only opened at 8:55am. I called Discovery Vitality to lodge a formal complaint, the call eventually cut and i'm not sure if my complaint will see the light of day. Standards of service have dropped everywhere, it's so sad to see and experience.
0 replies
11 months ago
BEAME- STOP *****ING FROM MY BANK ACCOUNT. I HAVE CANCELLED YOUR SERVICES 5-6 MONTHS AGO!!!!!!!
The worst tracking system company in South Africa. The tracker has not worked for over a year and i was only informed about it months after. They continue to debit my account even after several emails cancelling their non-working unit and non-service. Their app has never worked. Their customer service is non-existent. Stop *****ing from my account!!!
58 replies
17 months ago
PLEASE READ THIS BEFORE PURCHASING FROM SCOTCH & SODA SA
Please read this before purchasing at this store. Their clothes are overpriced. I purchased a shirt for R 1999 on the 5th of May 2024 at the Morningside Shopping Centre in Sandton. At the till point, the male assistant never informed me that they have a no refunds policy. I was only informed when I attempted to get a refund for the ugly shirt, the next day, the 6th of May 2024. I contacted the regional manager for Scotch and Soda SA, he too refused to provide a refund. These people are obviously incredibly dishonest for not informing customers that their items are non-refundable. I received a credit note for the amount and cannot use it on sale items, how incredibly *****ed is this franchise.
0 replies
24 months ago
Virgin Active Lenasia
I have had enough of the mismanagement at Virgin Active Lenasia. I gym 4-6 times a week and have been a member for approximately 20 years. There are the ladies in front who work so very hard and are consistent, however there is never staff on the gym floor to assist with showing how certain machines work. Many of the male staff congregate in the pilates area to play loud music and chat (i've seen this often). One time, one of the staff members worked out during his shift and when I asked advice on training a certain muscle, he seemed irritated. I work out often in the yoga studio, the one time, I had to work out while one of the male staff played loud gospel music on the speakers. I have raised certain concerns to Craig Matema when he started "managing" this gym but my concerns fell on deaf ears. Craig is not an approachable person, I don't believe he possesses management skills. He is also never around. Today is the first day I saw him after months, accompanying him was Jason Grippa (Regional Director of Virgin Action SA), the rudest and most arrogant person I have ever encountered at Virgin Active in all my years being a member of the gym. I approached Jason while he talked to Craig with the intention of asking why there are never staff on the floor to assist clients if needs be, I greeted them both and instead of engaging me, Jason continued talking to Craig like I was not even present. He basically completely ignored me, and ofcourse Craig was absolutely enamoured by Jason, and could not care less that I was present. Is it not Jasons job, since he was visiting the club, to be engaging to the people who are essentially paying his salary? making sure we are happy with the service of the club.. Very disappointed and feel there needs to be more women managers as these men unfortunately lack basic human interaction, completely lack the people skills required to be in these positions. Many of the ladies in the front desk would do a much better job.
0 replies
37 months ago
FNB Business Banking is EXTRAORDINARILY ***********
The business banking section is just extraordinarily ***********. Trying to get someone to assist is impossible. My matter was "escalated" 5 days ago but I am still waiting to be assisted. Its such a simple thing that is required which has been impossible to achieve. They believe that by attempting to call once every few days is ok, its just ticking a box exercise to them and then they do not persist in solving anything. Whenever I answer the call, it gets disconnected for some strange reason. When I call back, no one can assist. I am told that someone will be in touch.
53 replies
43 months ago
CANNOT BOOK A FLIGHT INDIGO AIRLINES - NOT OPERATIONAL AND NO ONE CAN ASSIST
I have been trying to book a flight from Dehradun to Amritsar, India, for the past week. The website does not work, the app does not work and when I ask for assistance via email, no one can assist. I cannot understand why it is so impossible to get a booking for a flight and why no one can assist. Do the airlines don't need our money. If I do manage to get to the payment section, it does not accept my card details. How can a business be run this way!
0 replies
67 months ago
MWEB PLEASE ASSIST URGENTLY
I require the urgent assistance of a senior person at Mweb as currently the people we dealing with are rather average. The location of my business was once upon a time a “residential premises”, it has for the past several years become a “commercial premises” and therefore the address has changed. Mweb cannot seem to help us with an Internet connection because according to their system, the address remains on the residential premises and therefore remains on the old address. No one seems to want to assist us with the fibre installation, no one cares!!!! Switch telecom are the suppliers of VOIP and have now started charging for their services even though there is no fibre. Can Mweb please assist!!!! URGENTLY. Your “service” has been shocking!!
0 replies
68 months ago
Mweb are actually useless!
Extremely dissatisfied with the poor service. I am highly annoyed. One can never get through to speak to an agent who can actually assist and when I do get through after waiting for hours, I am cut off. They have this stupid service that asks for your ID number or cell phone number, when I put the number into the keypad it’s never picked up properly! What a stupid service !!!!!
0 replies
74 months ago
ARTHUR KAPLAN HAS SPOILED MY ENGAGEMENT EXPERIENCE
I went to try on my engagement ring at the Eastgate Branch. The saddest and most laziest salesperson at the store, Jade, assisted us. The ring was too big and needed to be sized, she said it would take a week and a half. It has been 3 weeks and there has been no word from her. Today she has used the corona virus excuse and that the lines are not working. I am lost for words. Men out there, PLEASE DO NOT USE ARTHUR KAPLAN AS YOUR JEWELLER OF CHOICE. Emails are not even legit as they bounce back. ie natasja@akj.co.za You uselessness and incompetence has ruined my moment.
0 replies
Review Distribution
5 Star
1 (5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (30%)
1 Star
13 (65%)