Active since Jan 2012
Unprofessionalism and laziness at its best. The nurse who usually works at the clinic is usually always delayed whenever I book to do my Vitality Health Check. Today there was a locum nurse there. He was late for my 9am appointment. He was disorganised and seemed half asleep. He did all the tests required for the VHC and only thereafter asked me to sign the "Consent form". He measured my waist circumference and then incorrectly recorded it as much higher. I only saw the incorrect recording hours later, I had to call him to correct it on his system. The clinic room is filthy, the floor is disgusting, with stains of blood around. The store has a poster outside regarding the trading hours during the Christmas period, 24 December 2025 says the store will be open at 8am, the store only opened at 8:55am. I called Discovery Vitality to lodge a formal complaint, the call eventually cut and i'm not sure if my complaint will see the light of day. Standards of service have dropped everywhere, it's so sad to see and experience.
The worst tracking system company in South Africa. The tracker has not worked for over a year and i was only informed about it months after. They continue to debit my account even after several emails cancelling their non-working unit and non-service. Their app has never worked. Their customer service is non-existent. Stop *****ing from my account!!!
Please read this before purchasing at this store. Their clothes are overpriced. I purchased a shirt for R 1999 on the 5th of May 2024 at the Morningside Shopping Centre in Sandton. At the till point, the male assistant never informed me that they have a no refunds policy. I was only informed when I attempted to get a refund for the ugly shirt, the next day, the 6th of May 2024. I contacted the regional manager for Scotch and Soda SA, he too refused to provide a refund. These people are obviously incredibly dishonest for not informing customers that their items are non-refundable. I received a credit note for the amount and cannot use it on sale items, how incredibly *****ed is this franchise.
The business banking section is just extraordinarily ***********. Trying to get someone to assist is impossible. My matter was "escalated" 5 days ago but I am still waiting to be assisted. Its such a simple thing that is required which has been impossible to achieve. They believe that by attempting to call once every few days is ok, its just ticking a box exercise to them and then they do not persist in solving anything. Whenever I answer the call, it gets disconnected for some strange reason. When I call back, no one can assist. I am told that someone will be in touch.
I have been trying to book a flight from Dehradun to Amritsar, India, for the past week. The website does not work, the app does not work and when I ask for assistance via email, no one can assist. I cannot understand why it is so impossible to get a booking for a flight and why no one can assist. Do the airlines don't need our money. If I do manage to get to the payment section, it does not accept my card details. How can a business be run this way!
I require the urgent assistance of a senior person at Mweb as currently the people we dealing with are rather average. The location of my business was once upon a time a “residential premises”, it has for the past several years become a “commercial premises” and therefore the address has changed. Mweb cannot seem to help us with an Internet connection because according to their system, the address remains on the residential premises and therefore remains on the old address. No one seems to want to assist us with the fibre installation, no one cares!!!! Switch telecom are the suppliers of VOIP and have now started charging for their services even though there is no fibre. Can Mweb please assist!!!! URGENTLY. Your “service” has been shocking!!
Extremely dissatisfied with the poor service. I am highly annoyed. One can never get through to speak to an agent who can actually assist and when I do get through after waiting for hours, I am cut off. They have this stupid service that asks for your ID number or cell phone number, when I put the number into the keypad it’s never picked up properly! What a stupid service !!!!!
I had an experience with a terrible driver from Afrihost on the M1 north today. He almost drove into me without indicating and seemed to think he was entitled to go into any lane at any moment without any indication, regardless of any other road users. He could have very well knocked me off the road and since the car is not his, why should he care. The car is a VW Jetta with registration number HS 48 JP GP. Further to this, I called the "report bad driving" number on the car and the automatic voice message says I would wait 8 minutes, I waited 20 minutes thereafter the call centre person told me that reception dealt with complaints and therefore I will be transferred to the reception. I asked if I would wait long to be assisted and the call centre person said "no", that reception is "always available". I was transferred and then the automatic voice message said the waiting time was 16 mins which we all know would land up being an hour wait. I dropped the phone because who the hell has that time to have their call answered!!! What a useless bunch!
The service is terrible. I am here to open up a bank account and am waiting 33 minutes with no sight of being seen anytime soon, how is this productive ? The staff walk around looking at you blankly. And my ticket which I’ve been given says that the waiting time is 12 minutes! How is this the best bank?!
I have just gotten off the phone with the rudest, most unhelpful person called Gideon (as far as I know, he is a 24 hour inspector for the booysens and /or Johannesburg areas.) I am appalled by his lack of sensitivity and behaviour. He was uninterested in what I had to report and kept mocking me and being condescending by repeating everything I said! How can this behaviour be acceptable? I have reported this animal cruelty in my area on 2 previous occasions but nothing was done. Are these people actually concerned about these reports from people of the public or are people like Gideon only concerned about their pay cheque? I am disgusted by his behaviour, how can he behave that way on the phone, when I am reporting animal abuse! We don’t need people like Gideon working where he does not belong. We need concerned approachable people to do this kind of work.
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