Pathetic Service

The customer service that I've received from SA Taxi and Scottfin Insurance Brokers is shocking to say the least. My taxi was involved in an accident in November. This was my first claim after being with these companies for almost 5 years. The claim was approved and I was told that the "benefit" they sell as "instalment protect would cover my instalments up to two months while the vehicle is being repaired. I received the vehicle back mid February and have been hounded by debt collectors because my account is apparently in arrears. I never even skipped one payment and even continued to keep my account up to date all through Covid and lockdown and even paid the installment at the end of November while my vehicle was in the panel shop. While trying to settle this arrears and installment protect issue with SA Taxi they tell me they can't work on my claim because Scottfin is the broker - a fact I only became privy to upon doing the claim. Despite being assured by Scottfin's people that the installment protect would pay, they are yet to do so. Every single time I have to call and ask for feedback or an update or when I ask to be called back they just DON'T BOTHER. When I asked to speak to a manager they just passing the buck around and saying they are waiting on SA Taxi and the repairer for final quote and cost. The repairer said they sent the required documentation long ago. Weeks ago the Tarryn lady at Scottfin told me the payment will be loaded the following day and will take up to 2 - 4 days. Yet here I am still frustrated because they clearly not doing their jobs and can't even provide clients an update yet they will happily take your money every single month and sell you products and benefits which clearly is an issue when it comes time to claim. I am fed up with these companies and will not recommend them to anyone. I can not wait to be done with this, because at the end of the day it's just about filling their pockets at the expense of the customer.