Service should not be a word in his company name

A few years ago Scotts Pool Services [SPS] regrouted my pool. They issued a letter of guarantee that they would regrout the pool again if their workmanship didn't hold up. It didn't! I called Scott back 3 weeks ago. He told me to let the level drop and then he would regrout the pool when I called him. I called him and he said he could only come regrout in 5 days. Due to many, many excuses it has been over 2 weeks and my pool is turning green as I cannot run the motor with the water level so low. Scott has consistently avoided contacting me and has been a no-show for the last week. Avoid this company! I evenutually got another contractor in today who is registered by the NSPI, he told me he is constantly placating and fixing problems for Scotts old customers.