Paying for 2 Connections, Getting Unusable Internet

I am honestly at the point where I don’t know what I’m paying for anymore.

I pay Screamer for TWO separate internet connections, and yet every single evening both of them become almost completely unusable. During the day things are mostly fine, but like clockwork, from around 17:00 onwards, the connection falls apart. Speeds drop badly, pages take minutes to load, and the latency becomes so unstable that I can’t even rely on it for basic work tasks or meetings.

I’ve logged multiple tickets and gone back and forth with support. Each time I’m told everything looks fine from their side, with reports of good speeds at the tower. But that means nothing when the actual experience on my side is terrible. I’ve sent proof, run multiple tests, rebooted everything, and ruled out anything on my end.

What’s more frustrating is that this has happened repeatedly. There have been moments where changes were made and everything worked perfectly, but then the exact same issue comes back again the next evening. It’s the same pattern over and over again.

The explanation I keep getting is “interference”, but there’s no real resolution. Just temporary fixes that don’t last.

I work from home, and this is directly affecting my ability to do my job. The whole reason I have two connections is for reliability, yet both are impacted in exactly the same way, which completely defeats the purpose.

At this point, it feels like the issue isn’t being properly resolved, just patched until it breaks again the next day.

I’m not expecting miracles, but I am expecting a stable service that I’m paying for, and a proper fix instead of the same cycle repeating every evening.