Screamer Telecoms
Verified Business
Screamer Telecoms
Verified Business
46 Reviews (last 12 months)
Responds in 97 hours 50 min
AI Review Summary
Based on recent customer reviews, Screamer Telecoms receives overwhelmingly positive feedback, with customers frequently praising individual staff members such as Lourens, Kealeboga, Tinashe, Nicholas, and David for going above and beyond. Fast technical support, quick installations, and reliable internet connections are commonly highlighted strengths. However, a recurring negative theme involves billing disputes, particularly around contract cancellations and continued debits after contract expiry. Some customers also report difficulty reaching technical support and unresolved escalations, pointing to gaps in follow-through on complex service issues.
Performance(last 12 months):
0Trustindex Rating
#36Ranked In Internet & Telecoms
97h 50mReply Time
-29 NPSUnlikely
Replied to 88% of negative reviews
Reply time on negative reviews: 85 hours 48 min
TrustIndex
0
Ranking
#36
in Internet & Telecoms
Avg Reply
97h 50m
NPS Score
-29
Recommended: Unlikely
Replied to 88% of negative reviews
Reply time on negative reviews: 85 hours 48 min
Review Distribution
2.1|46 Reviews
May '25 - Apr '26
5(25%)
4(0%)
3(0%)
2(4.6%)
1(70.5%)
5(25%)
4(0%)
3(0%)
2(4.6%)
1(70.5%)
Frequently Asked Questions About Screamer Telecoms
Based on recent customer reviews, Screamer Telecoms receives overwhelmingly positive feedback, with customers frequently praising individual staff members such as Lourens, Kealeboga, Tinashe, Nicholas, and David for going above and beyond. Fast technical support, quick installations, and reliable internet connections are commonly highlighted strengths. However, a recurring negative theme involves billing disputes, particularly around contract cancellations and continued debits after contract expiry. Some customers also report difficulty reaching technical support and unresolved escalations, pointing to gaps in follow-through on complex service issues.
Screamer Telecoms has a TrustIndex of 0 out of 10 on Hellopeter, based on 46 reviews in the last 12 months. They reply to 88% of negative reviews, typically within 85 hours 48 min. Hellopeter has tracked Screamer Telecoms across 661 total reviews. How is the TrustIndex calculated? →
Recent reviews (46)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
Nomsa M
1 reviews | Active since Jan 2020
16 Mar 2026, 10:24
POOR SERVICE
I am writing to formally lodge a complaint regarding the unacceptable service I received from the technician representing Screamer Telecoms during a recent service visit. The conduct and quality of service rendered fell below acceptable professional standards and did not meet the level of service reasonably expected from your company. The technician assigned to my matter attended on Thursday; however, the service was interrupted due to rain. He returned again on Saturday between 14:44 and 15:00, but during this visit he did not spend even 15 minutes attempting to resolve the signal issue. What is particularly concerning is that I have witnessed the same company assisting a neighbour in the same vicinity for approximately two hours until the signal was successfully restored. This raises concern as to why my case was handled differently despite being within the same area and facing what appears to be a similar issue. The manner in which this matter was handled has caused unnecessary inconvenience, delay, and frustration. I therefore request that this matter be formally investigated and that corrective action be taken to ensure that I receive the required service and to prevent similar incidents from occurring in future, whether to myself or other customers. I trust that this complaint will receive urgent attention and that the matter will be resolved promptly.
Helpful (0)
|Replies (0)NM
Nomsa M
1 reviews | Active since Jan 2020
16 Mar 2026, 10:24
POOR SERVICE
I am writing to formally lodge a complaint regarding the unacceptable service I received from the technician representing Screamer Telecoms during a recent service visit. The conduct and quality of service rendered fell below acceptable professional standards and did not meet the level of service reasonably expected from your company. The technician assigned to my matter attended on Thursday; however, the service was interrupted due to rain. He returned again on Saturday between 14:44 and 15:00, but during this visit he did not spend even 15 minutes attempting to resolve the signal issue. What is particularly concerning is that I have witnessed the same company assisting a neighbour in the same vicinity for approximately two hours until the signal was successfully restored. This raises concern as to why my case was handled differently despite being within the same area and facing what appears to be a similar issue. The manner in which this matter was handled has caused unnecessary inconvenience, delay, and frustration. I therefore request that this matter be formally investigated and that corrective action be taken to ensure that I receive the required service and to prevent similar incidents from occurring in future, whether to myself or other customers. I trust that this complaint will receive urgent attention and that the matter will be resolved promptly.
0
Replies (0)M
Morne
1 reviews | Active since Jan 2020
15 Feb 2026, 05:45
wifi has been on and off since early morning
wifi has been on and off since early morning. Can you please fix it cause you guys are quick to put off, but when there is actually a problem, you'll ignore us or take long to provide us with answers Or you simply don't answer your phone's calls
Helpful (0)
|Replies (0)M
Morne
1 reviews | Active since Jan 2020
15 Feb 2026, 05:45
wifi has been on and off since early morning
wifi has been on and off since early morning. Can you please fix it cause you guys are quick to put off, but when there is actually a problem, you'll ignore us or take long to provide us with answers Or you simply don't answer your phone's calls
0
Replies (0)aT
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Frans B
1 reviews | Active since Jan 2020
12 Feb 2026, 11:27
Awesome staff and company
Luke & Louie....Well done! Awesome customer service like always. Thank you for the extra mile you guys always take to make sure your client is taken care of and issues are sorted in a professional caring matter. Great Wifi company and staff. You guys are Number 1.
Helpful (0)
|Replies (0)FB
Frans B
1 reviews | Active since Jan 2020
12 Feb 2026, 11:27
Awesome staff and company
Luke & Louie....Well done! Awesome customer service like always. Thank you for the extra mile you guys always take to make sure your client is taken care of and issues are sorted in a professional caring matter. Great Wifi company and staff. You guys are Number 1.
0
Replies (0)D
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andrew T
1 reviews | Active since Jan 2020
3 Feb 2026, 18:45
Do not get Screamer telecoms
Where do I start technical issues are endless technical support is impossible to get ahold of as a paying customer it is so bad that we don't have support next is the internet never works rite and when you finally speel to someone the answer is il call you back which they never do I've spent every Linate from my contract almost every month trying to call them and they they can't fix the issue or at least give answers I do not suggest this network to anyone to take horable service
Helpful (0)
|Replies (0)aT
andrew T
1 reviews | Active since Jan 2020
3 Feb 2026, 18:45
Do not get Screamer telecoms
Where do I start technical issues are endless technical support is impossible to get ahold of as a paying customer it is so bad that we don't have support next is the internet never works rite and when you finally speel to someone the answer is il call you back which they never do I've spent every Linate from my contract almost every month trying to call them and they they can't fix the issue or at least give answers I do not suggest this network to anyone to take horable service
0
Replies (0)DS
Dhludhlu S
1 reviews | Active since Jan 2020
27 Jan 2026, 11:06
I was assisted by Ke...
I was assisted by Kea at SCREAMER TELECOMS,She is a great agent
Helpful (0)
|Replies (0)DS
Dhludhlu S
1 reviews | Active since Jan 2020
27 Jan 2026, 11:06
I was assisted by Ke...
I was assisted by Kea at SCREAMER TELECOMS,She is a great agent
0
Replies (0)mR
matema R
1 reviews | Active since Jan 2020
26 Jan 2026, 14:48
Screamer telecom
I have a problem with aerial that moves and make noise i sent email on 19 Jan do follow up by calling on the 23 Jan to date I have not received and respond from their side. some company their service is very bad 👎 but comes to debit your money they don't look back. I only got reference number but never done follow up from my side
Helpful (0)
|Replies (0)mR
matema R
1 reviews | Active since Jan 2020
26 Jan 2026, 14:48
Screamer telecom
I have a problem with aerial that moves and make noise i sent email on 19 Jan do follow up by calling on the 23 Jan to date I have not received and respond from their side. some company their service is very bad 👎 but comes to debit your money they don't look back. I only got reference number but never done follow up from my side
0
Replies (0)