Extremely Poor Workmanship and Unreliable Service

Master Timeline of Events with Screed Flooring SA (2023–2026) 🟦 2023 July 2023 • Contracted Screed Flooring SA to install screed flooring in my home. • Paid 40% deposit upfront. 31 July 2023 • Company required an additional 30% payment before work could begin. • Work was scheduled for 08h00, but Bertram (employee at the time) arrived with the team after 11h00. • Agreement with owner Rudi included tile removal before screeding. • My husband discovered they were sanding over existing tiles, not removing them. 1, 2 & 29 August 2023 • Sent WhatsApp messages and images highlighting poor workmanship and issues with the flooring. 11 August 2023 • Emailed Screed Flooring SA with a detailed list of issues after they said the job was “completed.” • Despite clear defects: o They demanded the final 30% payment (due after wetworks, before sealing). o We were not allowed to walk on the floors to inspect the final product. o No inspection was conducted by project manager/manager. 30 August 2023 • Reported shower floor lifting to Sylvia. • Asked for warranty documentation. • Sylvia responded: o Warranty = 2 years, covering delamination, flaking, popping, lifting. o Warranty document to be supp**** once floors were completed to my satisfaction. • Warranty was never issued. 🟦 2024 19 January 2024 • Reported shower floor lifting again. 22 April 2024 • Reported repeat issues with the shower floor. • Bertram (before leaving the company) suggested using mosaic tiles due to heat exposure. • I purchased mosaic tiles myself. • Also reported: o Cracks o Hollow sounds o Lifting in dining room, kitchen, and scullery floors. • Requested a site inspection. 25 April 2024 • Rudi attended the site inspection. • Team scheduled for 26 June 2024 to: o Redo the shower with my mosaic tiles o “Touch up” the other areas 26 June 2024 • Team arrived after 17h00 (significantly late). • Worked less than 45 minutes. • Work was rushed and poor in quality. • Kitchen and dining room floors remained: o Cracked o Hollow o Lifting 🟦 2025 27 November 2025 • Emailed the company again, stating that the kitchen and dining floors were worse than before. • Company responded that the warranty had “expired” and repairs would be at my cost. • However: o Workmanship had been poor from the start. o I was never satisfied with the results. o Warranty document was never issued. o Final payments were demanded prematurely. 28 November 2025 • Filed a formal complaint with the Consumer Goods & Services Ombud. 1 December 2025 • Received a WhatsApp from Anke requesting to book a site inspection for 15 December 2025 at 10h00. • I agreed. 15 December 2025 • Rudi arrived on time for the inspection. • He confirmed: o Certain areas needed to be lifted. o They would need to redo the flooring, not simply touch it up. 17 December 2025 • Screed Flooring contacted me to request a booking for 18 February 2026 for “touch ups.” • I clarified that this was not touch ups as previous touch-ups had failed. • They confirmed Reon would attend on that date. 🟦 2026 19 January 2026 • I contacted Screed Flooring via WhatsApp to confirm: o Whether Reon would arrive on 18 February. o Whether work would commence immediately, as I needed to book pets into kennels. • They rep****: o Work may take 2–3 days. o Reon would give an update once on site. • I reminded them of the kennel costs. • They said they would inform Reon and the team. 17 February 2026 • I sent a confirmation message for the next day, due to their history of unreliability. • They confirmed attendance, but said arrival would be early afternoon. • I reminded them again about kennel/cat hotel costs. • My husband and I: o Moved appliances (fridges, washing machine, tumble dryer, dishwasher, oven) into the lounge. o Booked pets into kennels/cat hotels. • My mother waited at my home because both my husband and I had to attend work. 18 February 2026 • No one arrived. • Company ignored WhatsApp messages and phone calls. • At 15h00, message received: “Hi Louise. I am really sorry for the inconvenience I am causing you, but the team are running extremely late on site. I arranged with them to be there first thing tomorrow. We will not let you down.” 19 February 2026 • At 09h30, team had still not arrived. • Response: “They are on their way.” • Team arrived at 10h30. • Stayed for roughly 45 minutes. • Reon lifted part of the scullery floor. • Reon said they would return the next day. • He stated Rudi’s phone was ****** and that Rudi had been attacked, irrelevant to the job, but offered as an excuse. 20 February 2026 • No one arrived. • No responses to my calls or WhatsApps. • I sent: o The invoice for kennel costs o My banking details • Company never rep****. 23 February 2026 • Still no contact from Screed Flooring SA. • I’m currently left with: o A large open hole in my scullery/kitchen o Appliances still in the lounge o No functional kitchen/scullery • I have updated the Consumer Goods & Services Ombud. • Company continues to ignore all communication. • I want a refund to hire a professional contractor.