SCREED FLOORING SA: RUN FROM THEM!!!SUBSTANDARD WORK AND DONT HONOUR WARRANTY

if i could give them -10 I would. Installed screed flooring last year; it has not just lifted in several but broken up completely in one area; so now i have a pothole in my entrance hall. They said they would send someone over who took for ever to come; assessed and said it would have to be redone and he will call to schedule. He has not; all attempts to get him or the company to attend to it are met with either empty promises or simply ignoring me. They appear to have one individual who they contract with and he is incredibly unreliable at best and absent at worst. Company either refers me to him or ignores me. PLEASE NEVER USE THIS COMPANY EVER!! THEY QUOTE GREAT PROCES, DO SUBSTABDARD SERVICE AND DONT HONOUR THEIE WARRANTIES.