Based on recent customer reviews, Sculptsa polarises its customer base sharply. Satisfied customers consistently praise the comfort, fit, and softness of the shapewear and bras, along with warm personal service from named team members. However, a significant group of customers raises serious concerns about perceived markups on imported goods, restrictive refund policies, and delivery timelines that frequently stretch to several weeks, creating a deeply divided customer experience profile.
Replied to 4% of negative reviews
Reply time on negative reviews: 27 hours 59 min
TrustIndex
0
Ranking
#53
in Retail
Avg Reply
27h 59m
NPS Score
20
Recommended: Likely
Replied to 4% of negative reviews
Reply time on negative reviews: 27 hours 59 min
Jun '25 - May '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
The service is excellent, regular updates about your order as well as the product. The product is super comfortable and woul recommend.
1 reviews | Active since Jan 2020
Best and most comfortable bra very quick prossesed and delivery
1 reviews | Active since Jan 2020
Best and most comfortable bra very quick prossesed and delivery
1 reviews | Active since Jan 2020
Super fast and easy delivery, with correct order. Their product exceeds the expectation. It's of excellent quality and provides the comfort and support, as advertised. They take much care in the packaging of the order.
1 reviews | Active since Jan 2020
Super fast and easy delivery, with correct order. Their product exceeds the expectation. It's of excellent quality and provides the comfort and support, as advertised. They take much care in the packaging of the order.
Based on recent customer reviews, Sculptsa polarises its customer base sharply. Satisfied customers consistently praise the comfort, fit, and softness of the shapewear and bras, along with warm personal service from named team members. However, a significant group of customers raises serious concerns about perceived markups on imported goods, restrictive refund policies, and delivery timelines that frequently stretch to several weeks, creating a deeply divided customer experience profile.
Sculptsa's biggest strength, according to Hellopeter's AI analysis, is Product Quality & Value. Happy customers praise the comfort, fit, and soft fabric of bras and bodysuits. The wireless push up bra and sculpting bodysuit receive repeated praise for all day wearability and confidence boosting results.
The most common complaint about Sculptsa, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Returns & Consumer Rights. Customers report refunds being refused outright, exchanges forced upon them, and return windows that expire before products even arrive. The resolution process is described as adversarial.
Sculptsa ranks #53 in Retail on Hellopeter with an overall AI Score of 2.8 out of 5, compared to the industry average of 1.8. Its strongest theme is Customer Service at 3.3; its weakest is Returns & Refunds at 1.7. Best-in-class for Retail is JJ Plates & Signs CC (4.7). How is the AI Score calculated? →
Sculptsa has a TrustIndex of 0 out of 10 on Hellopeter, based on 106 reviews in the last 12 months. They reply to 4% of negative reviews, typically within 27 hours 59 min. Hellopeter has tracked Sculptsa across 117 total reviews. How is the TrustIndex calculated? →
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