Seagate Recovery Services and Seagate Disc Support Useless

On 10 February 2020, I told Seagate Disc Support that on my original external Seagate HDD all folders were functioning perfectly except one certain folder. 1. On 20 February 2020, the original 2 TB external Seagate HDD was picked up at my address from a subcontractor of StarTrack, which Seagate Recovery Services Amsterdam (Netherlands) received only on 6 May 2020. That could have been to the Coronavirus pandemic. 2. 13 May 2020, Seagate Recovery Services wrote as soon as “you plug your drive into the USB port, a prompt should automatically ask you for a password. Enter the password provided to you via email and click ‘UNLOCK’”. I NEVER received a password by email. 3. On 22 May 2020, I received a parcel containing a replacement external Seagate HDD from Seagate Recovery Services. I immediately replied by email to Seagate Recovery Services telling them that I had NOT received a password by email. I told them that I needed the password urgently, because I could not open the replacement external Seagate HDD. 4. On 25 May 2020, since I had not received an answer from them, I send a reminder to Seagate Recovery Services by email. I also them they should confirm that all other folders contained on the original external Seagate HDD. A courtesy copy was sent to Seagate Disc Support. 5. By 27 May 2020 I had not received an answer from Seagate Recovery Services nor from Seagate Disc Support. Therefore, I sent another reminder to Seagate Recovery Services AND to Seagate Disc Support. I told them that, if I did NOT receive an email to my email address, I would publish my NEGATIVE EXPERIENCE with Seagate on all websites. By 29 May 2020, I have not received an email from Seagate Recovery Services and Seagate Disc Support. This means that the replacement external Seagate HDD is useless, because I NEVER received a password. If I could, I would award Seagate Recovery Services and Seagate Disc Support zero points for not answering my emails sent to them after I received the replacement external Seagate HDD on 22, on 25 and on 27 May 2020.