A Nightmare travel agency.

Don’t even bother with this company. Dealt with Adelade whose contact I got from the security guard at TLS office in Brooklyn, Pretoria. Adelade was professional and willing to help with my application until they got the money in their account - then I was met with a whole new person who suddenly had a whole lot of workload and I later learnt that the company is short staffed and she is the only person who handles visas. They even suggested to refund me and the MD called to say to give them a chance. I should have trusted my gut that this company is not worth it. Fast forward, they have the CEO assist me with my application. Same CEO who was all over the place (granted, a busy man) then took care of my application. I got the negative result of my application - and upon expressing my frustration - you would think he has sense on how to deal with clients. Absolute zero sense. Hangs up phone. Says he’ll deliver my passport- no details of time etc. Then, this founder, Floyd Kokesto Khangari says to me on call that “I’m rude and that’s why I didn’t get my visa”. I wanted to call him again so I could actually hear him say that again to me. I was stunned. Obviously, he didn’t answer my call again. Very useless company that I wouldn’t recommend to my least favorite person. Only professional person in that company is Lisa. Otherwise the whole lot are just winging it.