OP
Otsholeng P
Active since Jul 2014
12
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0
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Reviews
12 reviews20 months ago
A Nightmare travel agency.
Don’t even bother with this company. Dealt with Adelade whose contact I got from the security guard at TLS office in Brooklyn, Pretoria. Adelade was professional and willing to help with my application until they got the money in their account - then I was met with a whole new person who suddenly had a whole lot of workload and I later learnt that the company is short staffed and she is the only person who handles visas. They even suggested to refund me and the MD called to say to give them a chance. I should have trusted my gut that this company is not worth it. Fast forward, they have the CEO assist me with my application. Same CEO who was all over the place (granted, a busy man) then took care of my application. I got the negative result of my application - and upon expressing my frustration - you would think he has sense on how to deal with clients. Absolute zero sense. Hangs up phone. Says he’ll deliver my passport- no details of time etc. Then, this founder, Floyd Kokesto Khangari says to me on call that “I’m rude and that’s why I didn’t get my visa”. I wanted to call him again so I could actually hear him say that again to me. I was stunned. Obviously, he didn’t answer my call again. Very useless company that I wouldn’t recommend to my least favorite person. Only professional person in that company is Lisa. Otherwise the whole lot are just winging it.
0 replies
99 months ago
SMS FUNCTIONALITY NOT WORKING
1) I am not receiving SMS's for the reference number capture needed to make payments on my internet banking. I tried this 3 times. 2) I attempted to withdraw cash at Union Bank in Lagos and after entering my correct pin, it went onto say that my pin is wrong and thus my attempts have been reached. I tried other banks which gave me the same message. I tried today as well and still. How can I change my pin please? I tried online banking but it's the pin for the online banking that you can change. Please please help. 3) Also, I wanted to send money to my account in Nigeria and realised the app doesn't give options for banks outside South Africa. How can I do this please? I sent my queries to Nedbank Branch Manager Mpho but I am yet to get a response after sending this on Sunday and this morning. No one from the contact centre gets back to me when asking to be called back. This is ridiculous. I spoke to an incompetent customer service agent (Luanda Shozi) and team leader (Sibusiso), Ref: ********** . No one has gotten back to me!!!!!!!
105 replies
99 months ago
Global Funds being kept by Nedbank
To whom it may concern, I opened a savings account at your branch in Hatfield and relayed that I’ll be receiving dollars every month. I called the global department (from my Nigerian line - I am South African working in Lagos) and asked Mpho to call me back after confirming that funds have been pending in my account since February 9. She didn't. I called again and spoke with another lady, Rabia (Ref 1- ********** 91) also confirming that apparently Nedbank tried to call and email me. I have not received any correspondence from Nedbank. I asked Rabia to have Nedbank call me to confirm the exchange rate and nothing. What do I have to do? I can't be calling my bank whereas they need to call me about my foreign funds. I need Nedbank to call me today with exchange rates please +234 ********** Awaiting your urgent feedback
105 replies
108 months ago
Monthly bank charges for a frozen account
<p>I received a statement from Nedbank yesterday and it's been brought to my attention that Nedbank is charging me approx. 100 every month for an account that's been frozen. Last year, I was out of the country for 6 months and my account was inactive, I did not get charged at all. I came back and settled the -120 rands one month bank charge or so since I had been gone. I explained this to your customer service lady 2 months back and she didn't get this. If the account is frozen why am I being charged? This is pure robbery </p>
280 replies
108 months ago
Unprofessional service with no remorse
<p>I was expecting DHL to collect documents as they had indicated the time they would be coming when we spoke over the phone. I specifically and kindly requested that their driver call me 10 minutes before arriving as I would be at work (so I can make my way home to be there when he arrives). At the time communicated, I call DHL and I spend 20 minutes on the phone as they were trying to reach this driver. They said he would arrive in 30 minutes. I asked they tell him to call when at the gate. Long story short I called DHL several times in connection with this pick up. The driver arrived at the gate (the wrong one) and didn't call me. DHL gave me his number and I texted him to call or text when at the gate. When he finally comes he said he does not have airtime. He does not apologize for the confusion and yet he does not have a waybill. He collected my documents. I called the supervisor I was dealing with and he said he'll call me back at the end of the day to confirm my documents and give me a reference. I have not heard from this supervisor Thabani. This is the worst service from DHL and need I say, totally dispicable. DHL Midrand to be exact. Your driver even wanted me to hand him the documents in the middle of the road. </p>
168 replies
110 months ago
A serious case of harresment
<p>I am extremely frustrated with this company that constantly calls my mother in relation to my outstanding account with MTN. My mother has pleaded with them on several occasions to stop calling her as this matter has nothing, nothing at all to do with her. I have been owing MTN and haven't finished paying my contract which ended last year due to my unemployment and not having the needed funds to settle the account. I went to their store last year to express this and even gave them an affidavit. This constant hatresment is unfair and uncalled for! Is this what this company does? Stop calling my mother and harassing her every day for payment. Call me rather. I just told your agent that there is no need to call me everyday. I will pay MTN when I have the money. If I don't have the money what the hell must I do? My affidavits swears that I will settle when I have the funds. Stop with this harresment. As all your calls are recorded, listen to how this man spoke to me and admitted to harresing me. </p>
112 replies
112 months ago
A struggle to get my hard earned money – and clueless staff do not know how to help!
<p>I was sent Euros on Monday to my cheque account. After countless calls, the bank finally picked it up on Friday (I called). I then confirmed details with the Global department and was told the Processing department would call me, of which they did in the early afternoon to agree on the exchange rate. I was advised (by Lydia I think her name is) that the funds would reflect the same day. I called the cheque department as I knew my account was overdrawn by about R100 (I had been out the country for months and was not using the account) and I spoke to the Cheque department people and they confirmed that as soon as the money reflects, it will tally up but I won't be able to withdraw as my account is "dormant". I asked how do I lift this dormant status, I was then told I should go to a Nedbank branch so they can lift it. After checking my balance in the late afternoon, I saw that the money is showing on current balance and not my available balance. I then headed to the bank, they lifted the dormancy status, my account now active and then NOTHING. People from the call centre, global sends me to cheque and back and forth. Processing is already closed so I resolve to call 8am, the next day (Saturday). I call the processing department and Shereen advises me that they had to manually transfer cause the account was dormant (I was almost freaked out cause apparently the funds were sent back, I was about to give my piece of mind because no one called me to further advise what is happening but alas, the funds werre there, transferred, but not on available balance - seeing from internet banking). I head to the Centurion branch again on Saturday morning. Global was sending me to Cheque department and so on. No one knew what in the world to do. I then decided to see the consultants at the bank, and basically, I spent the entire morning and afternoon (bank closes at 2pm) at Nedbank Centurion because no one knew their job (from the call centre, global, FCR and cheque departement). The only person who seemed to care was Alysia (the team leader at Centurion ) as she helped to keep me calm and see what best to do. She expalained to me and all the consultants we spoke to on the line that they at the branch cannot clear the funds cause the mandate was done with years ago!!! I had to leave the bank when they saw how upset I was and we were not going anywhere, they resolved to give me all the cash and when it does (I don't know when) refelct, it will balance? NOW, the money that was transferred does not match with the agreed exchange rate/rand value. This is another problem. Nedbank, I need this resolved by this coming week as I would like all my money so I can finaly leave Nedbank. Alysia (the team leader) even remembered me as this is not the first time I have to fight to get what is mine - my money, when it comes to receiving international funds. Resolve this. Wayne, Kagiso and Ntokozo (I didnt get their employee numbers) are absolutely clueless about what is going on at Nedbank. Ntokozo's senior or something had the nerve to call me back and yell on the phone, to Alysia and I as she was only concerned that I will report on HelloPeter, unfortunately I did not get her name. Teach your people please. And lastly, someone who knows how to solve this, please call me so I can get the correct amount credited into my account and so I can leave this bank. </p>
224 replies
129 months ago
Best service at Levi's Centurion
Thanks so much to Tseliso, Kabelo and Phiwe for the awesome service. They were very helpful, patient, kind and know all about the Levi brand. Thank you again!
75 replies
131 months ago
NO RESPONSE ON CANCELLATION OF CONTRACT
I filled in a form on the Telkom site as I want to cancel my existing contract with them. I did this during the last week of June. I have had no response even to this day. <br> I then called the customee care centre and spoke to Zuko Christopher Mayekiso who said he cannot access the system on the site and therefore can't see my logged query. I then proposed I send him an e-mail so he can forward it on to his manager or whoever. This mail was sent on July 6th. To this day, no response to note that my mail has been received and that my contract will be cancelled. I replied to the mail wanting to find out what is going on and that I won't pay end of August as I have stated I want to cnacel. No response. Telkom! What is this?This is a month-to-month contract and I have every right to cancel.
0 replies
131 months ago
NO REFUND ON SASWITCH QUERY
Hi. I logged in a complaint on 13 July 2015 at the Nedbank Braamfontein branch and have since had no response or call from Nedbank. I drew money from one of the ATM's in Braamfontein and the machine did not take out my cash although I got an SMS notification of the amount debited from my account. <br> There has been no communication from Nedbank and Caren whose been assisting me at the branch can only say, \they're working on it". This is so unfair and honestly frustating that the bank cannot help its customer and the only excuse is that the bank is working on it. I cannot accept this! I need my money back!!!"""
75 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (33.333333333333336%)
1 Star
7 (58.333333333333336%)