entitled manager tantrum

low milage vehicle brought in for paintless dent repair and got it back full of deep scratches. A month later still no response from sectri. Never again. Now several month late the manager loudly makes silly remarks in a close by garage shop that they should deliver the best service otherwise he "refering to me" will log a hello Peter. wel thanks for the reminder. I went to a panel beater in the first place to remove damage not swap it out for other.