Total lack of accountability and no customer service

Secure Line manages security and gate automation for my complex, and I’ve had the great misfortune of needing them to reprogram my remote, which one would think is a simple task. Over the last two months, there has been an endless stream of missed appointments, ignored communications and attempts to hide incompetence behind process. I’m still no closer to achieving my goal. And this is from a company specializing in 24/7 availability!