GK
Golara K
Active since Aug 2013
17
Reviews
0
Industries
Reviews
17 reviews32 months ago
Impossible to reach MTN customer services
I need to talk to a customer agent to delete my old account, so I can get a new MTN contract. Can't reach one thru dialing 135. Assistants in an MTN shop could not help either, nor did the whatsapp line. I just ported my number from another network, why are you making it so hard for me to be your customer and to give you my money?
0 replies
35 months ago
Unable to block ****** phone after office hours
My husband was just held up and had his phone ****** at 8:30 pm. ALL the numbers MTN has for reporting or blocking ****** phones are either incorrect, disconnected, or are only open during business hours. Seriously? In South AFrica, one can only report ****** phones between 8 - 5?? Do better!!!
0 replies
63 months ago
Total lack of accountability and no customer service
Secure Line manages security and gate automation for my complex, and I’ve had the great misfortune of needing them to reprogram my remote, which one would think is a simple task. Over the last two months, there has been an endless stream of missed appointments, ignored communications and attempts to hide incompetence behind process. I’m still no closer to achieving my goal. And this is from a company specializing in 24/7 availability!
0 replies
67 months ago
Always a memorable experience
Our favourite restaurant. The food is consistently excellent, service is good, and it's always a memorable experience. Everything is just right :).
0 replies
67 months ago
Smashbox - How to break a customer's trust
Smashbox sent me a promotional offer of 15% off my first order (woohoo), so I placed an order. The discount code wasn't applied, and I immediately queried that with customer service. They replied over a week later, saying that I was sent samples, and as only one offer applies per order, the discount wasn't applied. I specifically selected the discount offer, by entering in the code, but the sample offer was chosen for me. So why widely advertise a discounted first order if it's not going to happen? And then customer service takes over a week to reply? I find that deliberately misleading and disingenuous. Plus - other makeup companies routinely send samples with orders above a certain value, and that doesn't negate any discounts or offers, so it's not like it's common practice.
0 replies
71 months ago
Getting silent treatment for faulty guyser under warranty
My Heat Tech guyser is faulty, and under warranty. I logged the call last Monday. A full week later, it's still not replaced and I'm getting the runaround. Unacceptable!
0 replies
72 months ago
Endless spam, no option to opt out
I get sms messages almost daily offering me loans. I never subscribed to these, and the opt out link is always broken. What do I need to do to stop receiving these messages? At least ensure your opt out option actually works!
210 replies
79 months ago
Exceptional service from Returns desk staff at Allans Nek Builders
I had many small items to return, and the staff at the Returns desk in the Allans Nek branch assisted me with a high degree of professionalism, knowledge and courtesy. They were incredibly patient and hard working, and deserve commendation.
105 replies
98 months ago
Staggering lack of workmanship and integrity
I took an antique aquamarine beaded necklace for restringing to Pearl and Diamond Design in Clearwater Mall. When i got it back, beads were missing, making the necklace uncomfortably short. With many apologies, the staff took the necklace back, but when fixed, there were even more beads missing, making it so short it was impossible to wear. After more back and forths, the manager intervened, and with profuse apologies, assured me that he would source beads to match the original ones, and ensure the necklace was returned to me in its original condition. Upon completion, the necklace was restrung it to its original length, with quality I would expect from a five year old. The missing beads were not replaced, resulting in huge gaps. I called the manager, who told me this was his last week working there, but he had conveyed the situation to the owner, and there was nothing he (the manager) could do. He recommended I complete a complaint form, which goes directly to the owner, who apparently takes complaints very seriously. I sent the complaint form two weeks ago. The state of affairs, after nine months of back and forth, is that what was a beautiful antique necklace been destroyed. The restringing is embarrassingly shoddy and amateurish, a good number of aquamarine beads have gone missing, and it cannot be worn in the state i received it. What shocks me the most is that the owner clearly accepts both the staggering lack of workmanship and integrity of his staff.
0 replies
100 months ago
No joy from private banker, still waiting for response, a month later
I upgraded to a Private client account to have access to a private banker who would help me with my financial needs. However, every single time i've contacted him, there's been no response, for weeks. I called the Private client call centre at the beginning of January to downgrade, was told that only my private banker could do this, and they had forwarded my request to him. And almost a month later, do you think i've heard back from my private banker? FNB, til now i've had no reason to complain. My private banker, for which i'm paying a premium but receiving nothing in return, is the only downside to my FNB experience, Please help.
105 replies
Review Distribution
5 Star
4 (23.529411764705884%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (17.647058823529413%)
1 Star
10 (58.8235294117647%)