No Service

I was a client of Securicon Until December 2020. They provided me with internet access (wifi) at home in Marlothpark Mpumalanga. In November 2020 I went to the Securicon office in Marlothpark to ask for the change of the system to my new address in Marlothpark. The office refer me to the technical chief Quinton. I called him and ask him if they can change my dish and system to my new address (i gave him the address) His reply was they must first go to the new address and test if they can connect. On 11 December 2021 I called him again and he confirm they did not sent anybody but will. I went on holiday for a week my cell got wet and broke after I got a new cell I called him and ask about the wifi again they did not do anything my communication with him continue until end on December. At the end of December no Securicon technician ever visit my house. I deside to change from Securicon to Rain. I paid Securicon on 1 December for the service for December. As mentioned I did not receive any service. In January 2021 I receive a new invoice for the service in January. I respond by mail that I refused to pay and that had happened. I got an apology from the Securicon accounting office that they are sorry for the service but they cannot stand in for over departments. I got response from Quinton as if he do not know anything about the correspondence between us. I forward him the WatsApp messages but say I'm no longer interested in Securicon. End of January, February and March I did not receive any correspondence from Securicon. End of April 2021 I receive an invoice from Securicon for service provided for January 2021. I again query the invoice and went to Securicon office in Komatipoort the accountant lady informed me that Quinton is no longer working for Securicon. That she don't have any mail reverences as the Securicon system crash I must please sent her the correspondence , what I did. In June 2021 . I again receive an invoice for the January service. I sent a detail report to Mr. Vincent Buemer. He reply on 3 June he investigate the matter. I did not received any outcome of the investigation and again receive an in invoice in July 2021. Securicon acknowledge they got the cell of Quinton therefor they must have all the prove of correspondence. I had pay for a month (December 2020) without receiving any service or feedback from the Securicon.