Securicon Malelane worst internet and security provider

I have been a client of them for many years now, never even skipped a payment, but I can't see what I am paying for, because we pay for internet but there are never internet, I was at telkom before and I thought they were bad... Well securicon is worse, I bet you they don't even read or care that they have a very bad name, their security is just as bad, somebody should do something seriously