Bad storage with the rude receptionist. The lady is worse

I am writing to formally complain about the ******** sale of my personal belongings by your storage facility and the ongoing pattern of dishonesty surrounding this matter. At no point was I properly notified, nor did I give consent for my property to be sold. Despite this, my belongings were disposed of as if your company had a legal right to do so, which it did not.

What has made this situation worse is the constant misinformation and contradictory explanations I have received from your staff. I have been given shifting stories, inaccurate timelines, and statements that directly conflict with both written records and basic storage regulations. Instead of taking responsibility, your facility has repeatedly attempted to deflect blame and obscure the truth.

The items that were sold had both financial and personal value, and their loss has caused significant distress and inconvenience. This situation could have been avoided with proper communication and adherence to the law. Your failure to follow lawful procedures and your continued misrepresentation of events demonstrate a serious lack of professionalism and accountability.

I expect a full explanation, documentation supporting your actions, and appropriate compensation for my losses. If this matter is not resolved promptly, I am prepared to pursue further action.