Seiko Woodlands Boulevard. Customer service is useless

Gave im my grandfathers watch more than 3 weeks ago. They told me they will contact me within 2 weeks to give me a quote on the watch, and it would then take 8weeks to be fixed. Called 2 days ago and the gentleman said they will call me within the day.

Called again 2 days later and a lady(@woodlands Seiko) told me that it would take 8 weeks to get a quote then it will only be fixed. I tried to explain to her that they told me 2weeks and I will get a quote but she was so rude and kept interrupting me. She told me that i am not the only customer who wants everything done over night..... That was not my point if you would have let me speak you would understand why I am upset. They told me one thing and it was a lie. She then told me that they might not even have parts for the watch.

She was so rude, and her customer service s****s suck. I hope that call was recorded so that she can hear herself get defensive and rude to a simple enquiry. I was told one thing and it was not the truth. When I bring it up in a call I'm am apparently demanding for simply wanting a truthful time frame of when I can get a fixed watch back that has more sentimental value than you can think