Terrible Service at Selbourne Golf Estate and Villas

I am quite disappointed with the lack of professionalism and sub-standard service that I experienced on attempting to check into Selbourne Golf Estate on 26 November 2021. This is the first time I have found myself booked into a Unit that was dirty, unprepared and, frankly unhygienic.

The unit had an unpleasant odour, which seemed to come from carpeting. There was clear evidence that the unit was still under renovation, i.e. dusty floors, a ladder, bathroom glass doors and other bathroom accessories were lying around the unit There was a vacuum cleaner in one of the bedrooms There was dust all over the furniture and the microwave oven was filthy There was an odd pair of slops in the lounge in addition to a plastic bag full of mini bathroom soaps and related stuff The bin was filthy and smelly Some of the bedside lamps appeared broken and did not work properly. There were some sheets lying around the lounge - not sure if the linen had been changed I could go on endlessly about how unpleasant my experience was. When I tried to contact the agent her cell phone went on voicemail. So, I resorted to communicating with the hotel staff. Eventually, they offered me hotel accommodation while they resolved the issue overnight. I then had a meal and went to check-in, only to find that hotel management had booked all 5 of us into 1 room, which further added insult to injury. By this time it was 4 hours till I’d checked in. The hotel staff seemed to have no sense of urgency in resolving this issue. After I checked out and handed the keys back I then got a call from some agent who informed me that she was attempting to get me alternative accommodation at Shelley Beach, also unconfirmed. This was unreasonable because Shelley Beach is much further than Selbourne and this was not my initial choice. I then resorted to driving back home to Pinetown. I reached home just before midnight. I shudder to think what would have happened did not have an alternative or, I was a visitor from outside the province.

This resort gives local tourism a bad name and it needs to be named and shamed for poor service and a complete misrepresentation of their units on their website.